My adventure with Terry Components and their TerminalVelocity II started back in the Fall of 2006. I bought one of the original ones that had to be soldered into the HD wiring harness. I had my dealer do it for warranty reasons. It didn't help that they connected it wrong. Finally I figured it out and got the wiring straight. The unit seemed to improve throttle response, fuel mileage was definitely good in the mid 40's. But I had a problem with high idles that wouldn't go away. So after many phone calls to Jim their tech support, I say many because I had to keep calling back as he never returned my call. I was authorized to return the unit for a new one. A couple of months later I finally received my new unit. However the case was cracked and after showing them a picture they had me return it for a third unit. Eventually the third unit came one of the new FM220Q's (plug and play). Now I even had a new Bike to play with my 07 Street Glide. I put the new unit on and as before I felt better throttle response, fuel mileage was good in the mid 40's, but I just felt that the engine was running too hot. So more calls to Jim, pictures of my white spark plugs, and a detailed report of my infrared thermometer readings. Jim agreed that it was too hot and told me to send it back for a new one. So now I wait again, keep calling Jim, as he never calls back. In fact one day I called and was asked who was it, I answered my name and was told Jim was out sick all day. I had my wife call back 10 minutes later and you guessed it Jim answered the phone. So now he promised me he was sending me a new one. Finally like last wednesday the unit was sent as I was given a UPS tracking number. Jim told me I would receive it in two days. According to the tracking number it was sent ground and would take 7 days to arrive. Today my package arrived. I was expecting a box but received a Manila envelope instead. Inside the envelope was what looked like a used Terminal Velocity II with all the wiring wound up and a big rubber band holding it together. The plastic box it normally comes in wasn't present, now were the instructions or the electrical crimps used to hook it up. The Plastic box I had carefully wrapped up the unit I returned and they couldn't even use it to send it back to me.

I called Terry Components and asked for the owner Keith. Instead I got Jim. So if you want to get Jim to call you ask for Keith. I asked Jim what the hell was this mess he sent me. He said they had to test it before they sent it. I asked what test's did he perform. He drew a blank and couldn't answer. I asked him if they ran the bike hot and took a temp reading of the heads as this was my problem. His answer was no. I asked if they tested the AFR with a sniffer. Once again his answer was no. I described the shape I received the unit and asked him what happened to my new unit he promised. He insisted it was the new unit. Now I have included pictures so you can see the poor shape this used unit was sent to me. I'm talking serious scratch and gouge marks on the back. I'm talking about a crank position sensor coupling that is cracked and broken. Inside it is suppose to have to square pegs that fit into two square holes in the female side. One of the square plastic pegs is broken off and missing. The outer housing is cracked and all scratched up. This is how they honor their promises and return a new unit as promised.

I have included pictures so you can see the poor condition of a badly used unit that they are trying to pass off to me as being new. I have been a patient Man since the fall of 2006. All I ever wanted was a unit that worked. Instead I have been ignored, told repeate

 

More pictures of alleged new unit.


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Sorry to hear that cruiser. I hope they buck up and make it right for you.

 

Thanks Heywood.

It's not hard to see by the pictures that they pulled a broken unit out of the dumpster and sent it to me. Probably cause I told Jim I didn't have the confidence to install one again after all I have been through. My camera unfortunately doesn't take crystal clear closeups or you would really be appalled by what you saw.

They can keep my $400. What they don't realize is how much money they are going to lose. I'm a Bad Loser....

 

I hear ya... It's $600 + tax here..Thanks for the heads up.

BTW Keep on the nightriders. I seen you've found a close friend of Steve's elsewhere. Been there a long time and watching there as well. Keep it up. I order mine on the 9th and they haven't arrived yet.. then again the bike won't be here till the 26th.

What do you think of my idea of holding off until the 1000k?? Or should it matter.??? I'm going to continue this on the O2 thread later on. This is the wrong thread to go much further.

 

I wouldn't hold off Heywood. I would do it right away. Especially breaking in a new Motor, you don't want it running too lean. It certainly won't be too rich.

I had fun ridng the Bike today. It was totally stock and was an absolute pleasure to ride.

I'm still thinking about Nightriders LC1's. I love perfection, and 14.2 is good, but how much better is 13.7...hahahaha

 

Nice.......I've got 3 feet of snow that has to melt on the front lawn, but the roads are clear. I've just got to take care of the back alley for 1 more house then I'm free.

I was out yesterday with the grass seeder filled with snow melt salt....did the driveway and walks.....I hate winter.lol

 

Yeah cruiser, I remember following your other earlier posts about the TVII so I feel bad you went through all of that but you have helped the masses if they learn from your experience. Looking forward to getting and trying out the IED's though so thanks for that. Keep us posted on any additional changes.

 

sucks bro .... sorry to hear it. if u ever want to come the the dark sidetheres always the sert

 

Did you charge the unit on your visa or mastercard? If you did I would file a dispute immediately. In most instances time doesn't matter. Once the credit card company accepts your dispute the funds will get held from their bank account until it is resolved. Either you will get your money back or the funds will get released back to their bank account. At a minimum they will get some accounting inconvenience. If everything is truly as you stated they deserve it.