Jagg 10 Row vs Ultra Cool
#51
06-09-2014 | 09:48 AM
Ultimate HDF Member
Joined: Nov 2005
Posts: 5,926
Likes: 138
From: NE Ohio
Buddy, thanks for the response sir.
I haven't spoken directly to Jagg yet this morning to complain about this vendor of theirs but for them to tell me "tough luck" you bought a product as-is, is ridiculous at best. I have a feeling Powersports Superstore thinks this unit was installed and oil ran through it which is not the case. I ordered an FP2400 from them, and not paying attention when I went to install it, got all the packages torn apart and such then realized they sent me an FP2300 instead. Should have paid more attention to the box but nonetheless this isn't some $49 part, it's $500 we're talking about. I had planned on contacting Marv as well this morning but I'm going to contact Powersports Superstore first. I've bought a ton of stuff from these guys before with nary an issue and I really thing it's a matter of Daniel in customer service misunderstanding my email to them.
I'll follow up in a bit once I talk to PSS
I haven't spoken directly to Jagg yet this morning to complain about this vendor of theirs but for them to tell me "tough luck" you bought a product as-is, is ridiculous at best. I have a feeling Powersports Superstore thinks this unit was installed and oil ran through it which is not the case. I ordered an FP2400 from them, and not paying attention when I went to install it, got all the packages torn apart and such then realized they sent me an FP2300 instead. Should have paid more attention to the box but nonetheless this isn't some $49 part, it's $500 we're talking about. I had planned on contacting Marv as well this morning but I'm going to contact Powersports Superstore first. I've bought a ton of stuff from these guys before with nary an issue and I really thing it's a matter of Daniel in customer service misunderstanding my email to them.
I'll follow up in a bit once I talk to PSS
#52
06-09-2014 | 11:43 AM
Extreme HDF Member
Joined: Nov 2007
Posts: 14,673
Likes: 138
From: East of the Sun, West of the Moon
so in fairness, I did call up there (Powersports Superstore) a few minutes ago and spoke with Matthew. Daniel and Jonathon had both already stated via email "tough luck". Matthew after hearing my dilemma in person vs reading an email agreed that I received the incorrect part and provided a return label to the return the part and the correct part will be shipped to me. So all is good on my end at the moment.
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