Lean(s) and mean
#21
09-19-2010, 04:53 PM
Does anyone have Harley's customer service telephone number? I'd like to call them myself.
They sure take a lot of time on their web-page on the trikes talking up their great engineering on their trike which was made from the ground up just for a trike. I don't see much evidence of that when 5 out of 5 2011 Tri-Glides list to port. No one is checking anything.
They sure take a lot of time on their web-page on the trikes talking up their great engineering on their trike which was made from the ground up just for a trike. I don't see much evidence of that when 5 out of 5 2011 Tri-Glides list to port. No one is checking anything.
#22
09-19-2010, 05:00 PM
I went to a different dealership and measured another 2011 Tri-Glide. Sure enough, the left side was lower than the right side by almost 3/4". The salesman was astounded. So, that's a total of 5 for 5 for my measurements on the 2011 - and they are all the same in that they lean to the left (by not less than 1/2" nor more than 3/4").
Does anyone have Harley's customer service telephone number? I'd like to call them myself.
On my trike, the dealer blocked up the left side body 5/8" to make it look and measure level. I've been told that when following me it appears now that my left tire seems perpendicular but my right tire seems to be leaning outward - that's probably an optical illusion if the top of the wheel cutout (just under the reflector) moved closer to the tire when the left side of the body was raised up.
I've asked the dealer how they determined that my front end wasn't perpendicular They said the put a large square on the floor, pushed it up against my front brake rotor and the front wheel, and took a photo of the gap between the top of both and the square - and sent the photos to HD.
I've asked them to make that same test on this new trike on the front wheel and both rear wheels before we begin. If they are all perpendicular, I'll probably proceed and not worry about my body leaning left (5/8"). If it's not, then I think I'll take a pass and move back to 2 wheels.
They sure take a lot of time on their web-page on the trikes talking up their great engineering on their trike which was made from the ground up just for a trike. I don't see much evidence of that when 5 out of 5 2011 Tri-Glides list to port. No one is checking anything.
Does anyone have Harley's customer service telephone number? I'd like to call them myself.
On my trike, the dealer blocked up the left side body 5/8" to make it look and measure level. I've been told that when following me it appears now that my left tire seems perpendicular but my right tire seems to be leaning outward - that's probably an optical illusion if the top of the wheel cutout (just under the reflector) moved closer to the tire when the left side of the body was raised up.
I've asked the dealer how they determined that my front end wasn't perpendicular They said the put a large square on the floor, pushed it up against my front brake rotor and the front wheel, and took a photo of the gap between the top of both and the square - and sent the photos to HD.
I've asked them to make that same test on this new trike on the front wheel and both rear wheels before we begin. If they are all perpendicular, I'll probably proceed and not worry about my body leaning left (5/8"). If it's not, then I think I'll take a pass and move back to 2 wheels.
They sure take a lot of time on their web-page on the trikes talking up their great engineering on their trike which was made from the ground up just for a trike. I don't see much evidence of that when 5 out of 5 2011 Tri-Glides list to port. No one is checking anything.
This story has me intrigued. I'm a perfectionist and I wouldn't like going thru what you are experiencing.
#23
09-19-2010, 05:21 PM
#24
09-20-2010, 07:03 AM
#26
09-20-2010, 07:33 AM
#27
09-20-2010, 05:17 PM
Outstanding HDF Member
a frame rack and the hole bike is 3/4 inch higher on right side. Long story
short checked three new trike's at the dealer same problem.Trike is staying put for zone rep to look at.Spoke to HD and they talked to me like I was crazy. A company with no Quality control.Sorry for the rant Im pissed off.
#28
09-20-2010, 06:21 PM
A little update to this my trike got real hard to control yesterday on a long ride. so today we measured it on
a frame rack and the hole bike is 3/4 inch higher on right side. Long story
short checked three new trike's at the dealer same problem.Trike is staying put for zone rep to look at.Spoke to HD and they talked to me like I was crazy. A company with no Quality control.Sorry for the rant Im pissed off.
a frame rack and the hole bike is 3/4 inch higher on right side. Long story
short checked three new trike's at the dealer same problem.Trike is staying put for zone rep to look at.Spoke to HD and they talked to me like I was crazy. A company with no Quality control.Sorry for the rant Im pissed off.
Remember the Toyota brake issue?
You realize of course, that the "rep" you are waiting on is on their team?
.
Last edited by Faast Ed; 09-20-2010 at 06:23 PM.
#29
09-20-2010, 06:27 PM
tbob....you just rant all you want too and try to get it out of your system. Surely, once the rep. sees this situation and discovers other trikes there in the same shape...you will get a resolution...like a new trike....we all hope. If it were me....I'd want my money back and move-on.
It's not just limited to hardware. I purchased the wife an $1100 heated "all weather" suit and the first shower we went through, she took it off at a rest stop and everything she had on under the suit was orange and black and the suit was soaked. I eventually got to talk to somebody at Harley that presented herself as the VP Wearing Apparel, or some such title. She told me that I needed to take that up with the manufacturer of the suit. I was so mad that I don't even remember what I told this lady. I normally do not "cuss" a lady, but I am sure she got an ear-full that day. I shoot the suit once-a-year with camp-dry and it's totally water repellent now.
These people are so far out of touch that it's ridiculous. If this rep. uses the famous term..."that's normal", I will personally contribute to a legal defense fund for you when you go to jail for assault and battery.
It's not just limited to hardware. I purchased the wife an $1100 heated "all weather" suit and the first shower we went through, she took it off at a rest stop and everything she had on under the suit was orange and black and the suit was soaked. I eventually got to talk to somebody at Harley that presented herself as the VP Wearing Apparel, or some such title. She told me that I needed to take that up with the manufacturer of the suit. I was so mad that I don't even remember what I told this lady. I normally do not "cuss" a lady, but I am sure she got an ear-full that day. I shoot the suit once-a-year with camp-dry and it's totally water repellent now.
These people are so far out of touch that it's ridiculous. If this rep. uses the famous term..."that's normal", I will personally contribute to a legal defense fund for you when you go to jail for assault and battery.