A friend of mine who is not on this forum purchased a new 2014 TriGlide three weeks ago. About a week ago while on a long ride he noticed what looks like spider webbing in the clear coat of the left rear fender paint. Everyone of the service advisers at the selling dealership feel it's a defect in the finish of the fender. Yet, when Harley was advised, they refuse to cover this unless the fender is taken off and sent to them for their inspection of the defect. It doesn't show up well in a photo, but there is no doubt that it is a defect.
The bottom line is now he has to do without his brand new bike he just paid over $32k for for weeks while HD makes up their minds about this obvious defect. He even called HD himself and got the same response. We've owned 12 new HD's since 2003. If this doesn't get resolve quickly, I may consider other makes when I replace my TriGlide.

Has anyone here experienced anything like this?

 

Make that sentiment know to the dealer's MOCO rep....It might not do anything but money usually talks and BS walks.
OH, yeah it happened at the Can-am dealer yesterday. Now on a Freewheeler

 

my 2k13 vivid black had similar defect in left fender. didn't notice it at the dealer but as soon as I pulled into my garage and started to wipe the trike down, I could see them.
took it back the next day. service dept tried to wet sand them out, nope didn't work.
they ordered me a new fender and within a week it was in. they took off the old and installed the new. no hassles and warranty covered it all.

 

Now, that's a dealership!

 

What dealer? If we stop in I would be sure to mention that a forum member was saying how well he was treated. Sometimes dealerships need to know we do give praises as well as negatives.

 

Appleton Harley Davidson, Clarksville, Tennessee #1 harley dealer in the USA for customer service 2 yrs in a row...

www.appletonharley.com

 

Thanks for the heads upon a good dealership. I was there a long time ago...very long ago....might just have to make a little trip down there..need a new shirt...

 

you're welcome. they have a great logo on the back of their shirts. no, it's not an apple sitting on a harley...although, naw..

 

Thanks, I will pass this on to my friend. I found two others with the same problem on the Facebook TriGlide page.