Sorry for the drop of the bike, no excuse for that. As far as the problems it is my experience that Harley takes care of it's problems. I have a 2010 Ultra Limited with the 103, I think an early production model of the engine. I have had my share of problems and every time they have taken care of the problem. Good luck.

 

I feel your pain and, have some of my own...
Same issue with new Street Glide Special, Bike down for a week while they repair.. When picking up bike, tech straps bike down and grabs controls with strap... luckily I noticed and had them repair while there.. Bike is returned and they washed it... And for some reason they waxed the fairing..... Not sure if they were trying to fix something but it is totally F'd up now with scratches throughout it and the top of inner painted fairing.. Lets see how they fix this mess... I think I will call Harley and start a bitch session with a Rep...
As you mentioned above, first year things do happen.. the idiots working on them and working for Harley shouldnt

 

When you read this short article, just change the brand name from Audi to HD. This is how I feel about the 2014 water/liquid cooled engines...

http://www.realcartips.com/newcars/0...gned-car.shtml

Some quotes from the article:

"If you have to wait 9 months, that's over $550 in savings for each month you wait. Besides saving money, another advantage to waiting is that you'll get a car that has fewer problems."

"Whenever a new model is redesigned, there are always some quality issues that need to be ironed out at the production facility. If you buy one of the first cars that roll off the assembly line, you may be spending more time in the service department than actually driving it."

OP, again....sorry for your troubles with the dealer. But you really need to be in the dealership talking with, not only the manager, but the owner. It will be very difficult to not address the issues when the conversation is face to face. I'm not saying to go in screaming and complaining, go in with a solid foundation regarding the lack of support the dealership is providing....if you still feel wronged...call the BBB in Las Vegas or an Attorney.

 

I have read many posts on this forum about various problems/solutions by dealerships all over the country. I have read none quit this ugly. You have a unique case in that your bike was damaged upon delivery back to you after all the heartache of getting the "new bike" issues handled by the dealer. Even I have a motorcycle trailer and I don't own a dealership. I own it because I have had to rescue my wife's Goldwing Trike more than once due to mechanical failure. For a dealership to not have appropriate transport equipment and skilled persons to fulfill that task is unforgivable.

In Washington State we have a lemon law. I have personal knowledge it has been used successfully for issues of mechanical failure/re-occurrence especially in dealing with inept dealers and their staffs. You may want to check and see if Nevada has such consumer protection laws and if it applies to this issue.

In the mean time you will be waiting for the stealer ship or H-D to rescue what is left of any future relationship they may wish to have with a long term patron.

I understand your anger and sympathize with you. I also hope you make a decision you can live with and you are made whole...Good Luck!

 

^^ This

Never be the first to buy a newly designed model. Wait until they work out all the bugs.

Ideally, when you hear a manufacturer is introducing a new model, buy one of the discounted "last year's" editions.

Kudos to those guys who picked up a 2013 RoadGlide!

 

One bad bike in 30 years and you bitch and whine like a little crybaby??? What..do you expect them to do, blow ya? EVERY company has lemons from time to time. Sell it and move to a jap bike if you hate Harley so much.

 

If it was me, I'd have the dealer fix the damage and then go to another dealer and trade it in for an older model that is either new old stock or used and go ride.

 

WOW! Thanks Steve you really put thing into perspective!

 

As I have posted on here, I "owned" my 14 FLHTK for 7 weeks but it spent more time at the dealer than in my house:
- persistent collant leaks - 3 different locations
- clutch recall.
I hear ya. Stay on them.

 

It's always refreshing to see our neighbors from the North be so understanding in the challenges we face down here in the good old U S of A.