can you go to the york plant and watch your bike being built
#11
10-06-2013 | 02:32 PM
Stellar HDF Member
Joined: Dec 2005
Posts: 3,292
Likes: 263
From: Milton, Delaware
When I was there last September, Steel Toe was only done M-Th. Plant was shut down on Friday for maintenance and/or special assembly (catch up production/increased production for new year models)
#13
10-06-2013 | 02:43 PM
Outstanding HDF Member
Joined: Jul 2007
Posts: 2,306
Likes: 3
From: Vancouver, BC
Every bike made gets run up to at least 65 mph before crated to go out. If Harley didn't give a **** about customer experience, why the heck would they make so many great changes in the 2014 models?? They hit a home run on this one. Internet WAY overplayed the small minority of those that had issues with bad vendor parts.
#14
10-06-2013 | 04:13 PM
Tourer
Joined: Jun 2009
Posts: 361
Likes: 5
From: Staten Island
Regular tours are still given on Friday but not as interesting since you don't see bikes being built.
I am sure there are reasons that you can't order your bike and ride away from the plant with it. First, they are a manufacturer and not a retailer. Second, I am sure that they have a liability issues.
Laws are different for all industries. You can't go to farm and buy a hamburger.
I am sure there are reasons that you can't order your bike and ride away from the plant with it. First, they are a manufacturer and not a retailer. Second, I am sure that they have a liability issues.
Laws are different for all industries. You can't go to farm and buy a hamburger.
#15
10-06-2013 | 04:41 PM
Outstanding HDF Member
Joined: Jul 2007
Posts: 2,306
Likes: 3
From: Vancouver, BC
Regular tours are still given on Friday but not as interesting since you don't see bikes being built.
I am sure there are reasons that you can't order your bike and ride away from the plant with it. First, they are a manufacturer and not a retailer. Second, I am sure that they have a liability issues.
Laws are different for all industries. You can't go to farm and buy a hamburger.
I am sure there are reasons that you can't order your bike and ride away from the plant with it. First, they are a manufacturer and not a retailer. Second, I am sure that they have a liability issues.
Laws are different for all industries. You can't go to farm and buy a hamburger.
#16
10-06-2013 | 04:42 PM
Outstanding HDF Member
Joined: Aug 2010
Posts: 2,033
Likes: 44
From: Long Island, NY
#17
10-06-2013 | 04:48 PM
Outstanding HDF Member
Joined: Jul 2007
Posts: 2,306
Likes: 3
From: Vancouver, BC
The dealer network doesnt want it to happen cuz then they wouldnt get to charge you the fake dealer prep charges and the inflated shipping... Its a big part of their profit margin and a total ripoff
#18
10-06-2013 | 04:51 PM
Ultimate HDF Member
Joined: Apr 2006
Posts: 7,498
Likes: 19
From: East Alton, IL
It sounds like you need to buy one of those Canadian built motorcycles that doesn't "suck". Oh, wait........
#20
10-06-2013 | 05:33 PM
Outstanding HDF Member
Joined: Jul 2007
Posts: 2,306
Likes: 3
From: Vancouver, BC
[QUOTE=Jim Dawson;11845032]It sounds like you need to buy one of those Canadian built motorcycles that doesn't "suck". Oh, wait........[/QUOTE
Im a big fan of the bikes but I dont think I'll get much argument on my position the the moco has about the worst customer service experience, terrible dealer network, poor track record rolling out new technology, commonly fails on its obligation to honour its warranty... Its basically the most cynical vehicle manufacturer Ive come across... I pretty much avoid dealerships whenever possible, buy primarily aftermarket parts and all but one of my Harleys has been used... Cant stand giving them a dime if I can help it. There are lots of opportunities for HD to show they give a crap about their customers but they rarely capitolize... This conversation about picking the bike up at the factory just illustrates their habit of failure to give the customer what they want
Im a big fan of the bikes but I dont think I'll get much argument on my position the the moco has about the worst customer service experience, terrible dealer network, poor track record rolling out new technology, commonly fails on its obligation to honour its warranty... Its basically the most cynical vehicle manufacturer Ive come across... I pretty much avoid dealerships whenever possible, buy primarily aftermarket parts and all but one of my Harleys has been used... Cant stand giving them a dime if I can help it. There are lots of opportunities for HD to show they give a crap about their customers but they rarely capitolize... This conversation about picking the bike up at the factory just illustrates their habit of failure to give the customer what they want