Ok, so lets assume it's not about the money. Lets just say it's all about the principle. It's just about being a good honest person. It's about being good to your fellow man. Coombayaaa... whatever.

Sounds like you're demanding character traits from others that you don't hold your self.

Why don't we also talk about you taking the "well I'm the customer so you better fix it, na na na" attitude? You know, just because you CAN doesn't mean you SHOULD.

Where is your understanding in reverse? Where is your ability to compromise, cut a few people a break and be more understanding? Especially given the gravity of the discrepancy. PEANUTS! There's no principle at stake here. I call horse **** pal.

If I was Jamie and explained to you: hey pal, sorry there's a mistake on the site and I'm going to donkey punch my IT guy but I can't contractually sell them to you for this price. How about we split the difference and I catch the shipping for you.

That's completely reasonable.

You saw an opportunity to play the "customer card" and you rode that pony to the finish line, dead last.

 

These are the reviews I look for online.

OP you posted your experience AND a screenshot of the price in question.

Typical Fanboi's chime in that "x" can do no wrong.

My opinion, did the OP make a mountain out of a molehill? Depends on how you look at it.

Basically we have $14 difference that was an error on the part of Fuel Moto. If in fact the OP called several times and talked to 3 different people (including the owner) why wouldn't they just eat the $14 and be done with it. Now maybe the OP was a complete asshat on the phone, I don't know but it doesn't change the fact that a price was posted but not honored and when confronted someone changed the price on said website.

Pretty shaddy imo and if it happened to any of you, you'd be crying foul too. $14 or $14,000, it doesn't really matter the amount it's still not right.

Put it this way, if you walked into your local dealer and say a brand spankin new super turbo whammy glide for $20,000 but when you went to write the check it was actually $20,500 (before taxes and dealer fees/markups ) would you say anything? After all it's ONLY 2.5% of the purchase price (yeah $14 is roughly 2.5% of $615).

 

Ok ok, I had this same problem with my VW Beatle in the 60s. It's been a few years, so I'm reaching way back in the memory closet on this one. I want to give the right advice because I don't think it worked out well for me.

Beary

 

Amen, my brother.

 

There is some truth to this BUT the OP wasn't the one advertising and selling a product.

Moto was wrong here doesn't matter who made the screwup. The response ( if that really happened ) that they are contractually obligated to sell at a certain price and nothing they can do demonstrates they have a little attitude as well.

There are laws that govern the nature of advertising to protect the consumer. Not to mention FED organizations to assist with issues. Moto could has easily taken care of this by honoring the advertised price and they REFUSED several times.

So for that I guess the OP is a a$$.

Shame really as Moto has already lost more than $30 bucks with the bad pr and the OP sits without the items he wanted. WIN-WIN

 

I see the OP's point, all businesses do screw up here and there but..... If it was not for the lie about the website price I would agree with the rest of you that the OP over reacted but when he was lied to thats where the rubber met the road, the line was drawn in the sand, the last straw was taken LOL In all seriousness I think the OP has a point with the lie.

 

I'm too laid back to even comment on this thread.

 

I agree with the OP. While I don't think this was a case of "bait and switch", it is the responsibility of the seller to honor the price they advertise on their website. That's want all of expect from any reputable seller we do business with. Who would go back and do business with an online retailer if they changed their price the first time we placed an order with them.

I have purchased several items from FuelMoto and I have always had a positive experience, but that being said, if my first experience had been like the Op, I would not have purchased from them again.

 

Trip20 right on the money

 

all that aside, do you really think FM is selling stuff at such a low mark up he couldn't have gotten off another $15? Believe me, there is mark up sufficient on everything they sell to give a couple points off and not sweat it. It would have been worth a return customer in my opinion, not to mention the word of mouth kudo's as opposed to the negative word of mouth that is always harder to get past.