In 2012 at Americade I bought the Kury LED rear bumper insert for my 09 Classic at the Kuryakyn tent.I brought it home and installed it,and was very happy with the look and function,it is a run/brake light.This past weekend a buddy of mine pointed out to me that a couple of the LEDs aren't lit.Sure enough,it appears that 3 of the LEDs on the left side are toast.Surprisingly I found my invoice and gave Kurys customer service # a call.Buddy told me I should have a new one on my front porch by Tuesday of next week.I'm impressed.I know Kuryakyn gets a bad rap sometimes,but this time I'm giving them a thumbs up.
He also told me that they won't be at Americade in the future,they are still going to Laconia,I was thinking that Americade was more of a Kury crowd than Laconia is.

 

Glad it worked out for you, now if they would just get better QA/QC they would have a better product. Thats good they are standing behind their stuff.

 

Kuryakyn is always easy to work with and have no problem(s) working with you and replacing parts for free, without a receipt I might add.
NOTHIN" BUT GOOD TO SAY ABOUT THEM.

HD on the other hand,
Fuhget about it.

 

Ditto! I never had a problem with them

 

Good to know seeing as I visited the Kuryakyn tent in Daytona a couple of times to have a few things added to the bike.

 

I received the LED Bumper Insert on Wednesday and installed it this morning.Everything works as it should,Great service from Kury.

 

I have never had a problem with a Kuryakyn part, but good to know that their customer service is good if you did.

 

Although I do very much wish Kury (and HD) would source more parts from US producers, I have been treated well by them. Last thing I got was the "Easy Turn" dipstick cover, http://www.kuryakyn.com/Products/425...n-Dipstick-Cap. Thing works great.