A few years back, stopped here on the way west with a buddy on a beastly hot day for a break. They had a tub of ice and bottled water just inside the door, help yourself guys, no charge. This year, on my way through, it was getting to be time for engine oil change, so I stopped on the slim chance they might be able to work me in. They were busy, in fact had another traveler's bike on the lift with a mechanical problem. I asked the service mgr, how about I buy the oil, filter, and o ring, and do the work myself over in a corner of the parking lot out of the way? And could they rent/lend me a filter wrench? Service mgr consulted with a tech, they said pull around to the service bay door, there is some shade there, go buy your stuff and we'll lend you some tools. Pulled around, bought parts, when I got back they had laid out two catch pans, filter wrench, rachet with extension, socket, and shop rag. Did my work (asked how they got filters off without spilling, tech laughed and said they always spilled a little, used some degreaser to get the residue cleaned up. I thougt there might be a secret, guess not.) They took the old oil and filter, offered me use of their restroom to clean up - nice, since they had some industrial strength degreaser soap in there - and I am on my way.

This is one of the reasons I own a Harley. You can stop into a dealer a thousand miles away and get great service. Big thanks to the service department at Landers Toad Suck HD, Conway Arkansas.

 

Nice road tale but I was expecting something different after reading the title .

 

Nice to hear. Not what I was expecting either, given the way the title reads.

 

Me HD all the way

 

^^^^Yea That^^^^
Glad to hear a good story and all worked out...
Note to self...Dont ever use the word "Suck" in a thread heading unless its a bad news thread!!! LOL...

 

Kool story

 

Good ending...title got the attention.

 

Great dealer. Mine would laugh at this request.

 

I'll be stopping by there in late July. My brother lives in Conway AR. He has some pretty good friends that work there. Good to know there are still a few dealers out there that still look out for the customer and not the almighty dollar.

 

They are indeed very good to deal with. I ride 100 miles to do business with Pig Trail HD in Rogers, Arkansas, for the same reason even though I have a dealer about 10 miles from my house.