So when I bought my '10 SG, it had a measly 2,500 miles on it. At around 3,000 and change, I started noticing a pulsing feeling in the front brake lever. At first, I thought it was the ABS malfunctioning, but as the days went by, I realized that it was a mechanical issue, not electrical. Took it into my HD dealer and they confirmed that the PM Heathen 2-piece rotors that the original owner put on were warped. I finally had them removed and replaced them with HD 2-piece rotors. The HD's aren't as aesthetically pleasing, but they work.

I contacted PM by email and connected with a nice woman named Cynthia. I explained my situation and basically said, "I fully expect you to tell me to go f**k myself" as I am the second owner of the bike. Cynthia listened to my concerns and told me to send them back to PM and they would check them out.

Well, it took a few weeks, but PM just proved to me that they are, although very expensive, a stand-up company who stands by their products. They resurfaced both discs and returned them to me free of charge.

This is the kind of thing that ALL companies who produce a tangible product should emulate. This kind of thing keeps folks returning to buy more of your stuff.

Big ups to PM!

 

Great Company !.....but then, maybe she just didn't want you to have a mess on (in) your hands.

 

Well, whatever their reasoning was, they did the right thing.

 

Glad to hear that you were pleased with the out come and good to know that PM is a stand up company

 

A quality company does not have to eat every complaint, but when their product does not meet their standards then they should do the right thing. PM is a quality company.

 

As I have learned. Truthfully, I didn't really expect anything out of this situation. Consider me pleasantly surprised.

 

Curious, what PM thought the issue was (overheating, MFG. defect)?

 

Whatever it was, I guess they considered it their fault. Why else would they have done what they did for me? I think the low mileage had a LOT to do with it. The things had barely 2000mi on 'em before they s**t the bed.

 

Good for them. Good for you. I've had some of their products in the past. They were beautiful and worked as expected. Good to know they are "stand up" also.