I actually had a HD dealer change both of my tires I bought from Dennis Kirk.

 

Crap like this pisses me off. I brought a 10 ounce patty of the best black Angus meat I could buy & went into McDonalds & asked if they would cook it for me & just charge me for the labor. They told me to go to Burger King. Pissed me off!

 

There is a dealer right up he road from where I live, Whitts Haley Davidson, it has a big sign in the service department... We don't install parts hat were not purchased here.... Total BS... I don't go here for anything.... Miss my Indy guy in California , Valley VTwin, awesome

 

Almost everything I have had done at Downtown Harley in Renton WA. I have had to to do over myself. Most of the re-work was simple adjustments. What a waste of money!!!!

 

Its chicken ****. Pure and simple. It's all about how much money they didn't make on the tire. Let's be honest.

 

It's going to be a liability issue for some dealers and some dealers will say "sure, bring it on back". But the liability is real. And signing a release means very little. That does nothing to prevent a party from filing suit. If you think otherwise, well, you have never been sued.

There is no use throwing a dealership under the bus because of their policies.

"Hauling the new tire around my waist"....are you freaking kidding????

Either buy equipment and install the tires yourself, or take them to an indy or sport bike shop. Either will install them and always at a price savings over an HD dealership.

 

Moral of the story... find yourself a good Indy. love my Indy. Treats me right, and he knows what he is talking about.

 

+1

 

Yes quite clearly this is the same thing. /sarcasm

 

I don't see why not; it's not like Ford or the Harley dealer is giving anyone a break on the labor. Seems short-sided to me: the service department still has to make money, which is based on labor. The parts department makes money on parts, but that does nothing for the service department. So in this case, neither department makes any money and the guy who spent $20k (in the sales department) for a bike from that same store, think he'll think twice on his next purchase, or recommend that store?

It's all about customer service and I'm sure the local indy shop loves the attitude of the Harley dealer. Cha-ching! If I worked service, I would have said 'yeah, we'll do it, and I'll give you a discount next time you buy tires'. Might still be more than what you can buy them for online of course but will be less than full retail. I happily pay more local, as long as I don't feel that I'm getting my head handed to me and the dealer doesn't treat me like crap.

And Harley dealers are wondering why so many Harley dealers are closing in the U.?. Try having that kind of attitude at a Honda or Toyota car store... I used to work for American Honda and can tell you that management there takes customer service very seriously and they don't get 'mad' at the dealer, they get 'even' by way of not giving them as many cars allotted to them or holding out the premium models and sending them to stores that take customer service seriously.