Thumb ups for Fuelmoto, Jamie rocks!
#11
02-28-2013 | 12:55 PM
Outstanding HDF Member
Joined: May 2008
Posts: 3,078
Likes: 0
From: Iowa
I wish that was "normal"!!!
Lot of places would have said it's been to long (since November) or something like that... or they would bark because it was a DIY instead of a certified HD mechanic.
I think it's an awesome example of FM..... thanks for the post and I'm glad everything is working out for ya!!!
Lot of places would have said it's been to long (since November) or something like that... or they would bark because it was a DIY instead of a certified HD mechanic.
I think it's an awesome example of FM..... thanks for the post and I'm glad everything is working out for ya!!!
Maybe I am in the minority here but I sure haven't seen too many businesses conduct themselves like FM in quite some time. After 3 months had passed a lot of places would have said sucks to be you and left you hanging...
#12
02-28-2013 | 12:57 PM
Tourer
Joined: Jun 2009
Posts: 346
Likes: 0
Sometimes I think there is more than 1 Jamie Long. That guy is always there to help, always fast to respond to posts, not only on this forum but others too. He is always offering up his number to help out. Often typing out long detailed explanations on his dime. His knowledge of tuning blows me away. I was also surprised to see how far back his posts go, I didn't realize he has been doing this for so long. I would have burned out a long time ago. Either there is more than 1 Jamie or the guy doesn't get much sleep. 
Yeah! FuelMoto has my business,
Yeah! FuelMoto has my business,
#13
02-28-2013 | 01:01 PM
Extreme HDF Member
Joined: Nov 2007
Posts: 14,673
Likes: 138
From: East of the Sun, West of the Moon
Oh I'm awake! and FWIW, I have experienced 1st hand on more than 1 occasion the type of service and support FM provides. There is always going to be that one person that no matter what a retailer/manufacturer does won't make them happy. But if you look around on this forum, look around on OTHER forums too, you will find the same happy results from the major part of their customer base.
#14
02-28-2013 | 02:16 PM
Grand HDF Member
Joined: Jun 2009
Posts: 4,000
Likes: 1,226
From: On the Front Range, CO
I wish that was "normal"!!!
Lot of places would have said it's been to long (since November) or something like that... or they would bark because it was a DIY instead of a certified HD mechanic.
I think it's an awesome example of FM..... thanks for the post and I'm glad everything is working out for ya!!!
Lot of places would have said it's been to long (since November) or something like that... or they would bark because it was a DIY instead of a certified HD mechanic.
I think it's an awesome example of FM..... thanks for the post and I'm glad everything is working out for ya!!!
No kidding. Returning an electronic device (at all) is rare, let alone several months later.
#16
02-28-2013 | 03:43 PM
Grand HDF Member
Joined: Jun 2009
Posts: 4,000
Likes: 1,226
From: On the Front Range, CO
#17
02-28-2013 | 04:16 PM
Outstanding HDF Member
Joined: May 2008
Posts: 3,078
Likes: 0
From: Iowa
#18
02-28-2013 | 04:23 PM
Thread Starter
|
Extreme HDF Member
Joined: Sep 2006
Posts: 10,114
Likes: 29
From: Vancouver B.C. Canada
Yes, Jamie said they don't normally do that, especially electronic device, this is an exception. I am charged a little restocking fee but more than fair. Happy camper! 
#19
02-28-2013 | 05:59 PM
Grand HDF Member
Joined: Jun 2009
Posts: 4,000
Likes: 1,226
From: On the Front Range, CO
hahaha, don't I know it. This is the last for a while. It has to be, or I might find myself sleeping in the garage with the bikes! 
And that's what I'm talking about! Some good customer service. Glad to hear they took care of you.
And that's what I'm talking about! Some good customer service. Glad to hear they took care of you.
#20
02-28-2013 | 06:05 PM
Outstanding HDF Member
Joined: May 2008
Posts: 3,078
Likes: 0
From: Iowa