While deployed last year I fell in love with the thought of the AirHawk seat. After discussing passenger backrest info, she let me know I would have to narrow the rear seat pillon for my HD backrest to work. Okay, no problem.

Return at the end of September. and my Seat had arrived a few days prior. I was very impressed with the seat on initial look. Took the seat and placed it on the bike. Noticed a couple of things: the front nose of the seat was warped (IE one side was higher than the other on the dash portion), and the other was the stiching and the seat did not line up center on the bike. Thinking it was just the stitching, I placed the backrest on. Nope, the whole pilon was angled to the left.

NBD right. Okay, Call Sherry and she advises me to send the seat back after a couple of weeks of riding to see if the nose corrects itself. Roger that. Nope, does not correct itself with wear. Send the seat back at the end of October. The receive it in November. Sherry says they should be able to get the seat back by the end of Nov after requesting another mod, driver seat pushed back 1.5in. Call at the end of Nov and another get told Mid Dec. Mid Dec Rolls around and the phone call goes something like this. Had to scrap the original seat due to mold being messed up and now looking at the End of Dec. End of Dec rolls around and said It should be done next week.

I go through surgery mid January and get around to calling them today. Spoke with Lori. I explain my frustration to her and request a refund. I understand the policy of special orders not being refunded, but for this being ordered for 7 months and I am still out 700 bucks is really grinding my gears. She says she will call me back. 6 hours goes by and no call. So I call again and she states that the seat is sitting in shipping and will go out today. Isn't that convenient? she said she knew that "a couple of hours ago". Hey lady, where was my phone call. I asked for a tracking number and have yet to get it. This is about 2 hours ago since me last talking with DG.

Do you think this is legit?

This is my first time dealing with Danny Gray, I am not planning on dealing with them on another seat purchase. I am less than pleased

 

Sorry to hear you had problems, they replaced a seat for me a coupe months ago and although I had to call a couple of times they did come through for me.

 

I was between getting a Danny Gray and a C & C. I spoke with both companies because I had several questions. I was not impressed with Danny Gray's response time getting back with me and my gut told me go with the C&C which I did. Just as you will read time after time C&C customer service is excellent and so is their product. Call your credit card company explain your problem and tell them you want them to do a charge back.Do it this way and you won't have the hassle of a return.

 

He's probably outside the chargeback window.

 

Not to hijack the thread and turn it in a C & C thread but...+1 they are excellent and thats why I have two of their seats!

 

Contacted Danny Gray twice to get some questions answered. They never called me back either time.

 

DG took a while to get back to me about their seat for the stretched yafee tanks. short and uninterested in their emails. i wont be buying their seat.

i think im gonna send chuck my lepera seat and have him mold a pan and make me a C&C seat like it

 

sadend to read this thread as i was about to purchase a Buttcrack for my deluxe, now i am having second thoughts

 

Not a touring bike, fatboy lo, but C&C FTW!!!! They are top notch!

 

F'them, if that is the service your getting they dont deserve the biz. From what I have gathered over the years some mc companies act like there doing you a favor. call your credit card company and tell them no way!!!! be safe and rubber side down.