2013 Ultra
#11
Gotta love these "it's HDs problem" responses.
If you just bought a new bike and had an issue, perceived or real, how is it HDs problem? Yes in the legal sense it is and that's what the warranty should cover. But in the real world it's your bike. If they (HD) find a problem and fix it, well then, no harm - no foul. On the other hand, if they tell you they can't find a problem, like it or not, now it's your problem. Sure you'll have legal recourse if there is a true defect but you may end up with a lot of blood, sweat and tears invested before resolution.
So how can anyone say it's HDs problem?
If you just bought a new bike and had an issue, perceived or real, how is it HDs problem? Yes in the legal sense it is and that's what the warranty should cover. But in the real world it's your bike. If they (HD) find a problem and fix it, well then, no harm - no foul. On the other hand, if they tell you they can't find a problem, like it or not, now it's your problem. Sure you'll have legal recourse if there is a true defect but you may end up with a lot of blood, sweat and tears invested before resolution.
So how can anyone say it's HDs problem?
#12
Did you take off in your neighborhood with the RPMs too low, that will cause the rods to sound like hell on the crank. Maybe it was something as simple as that, make sure you have enough twist on the throttle before taking her out. Hope it is something that was not detrimental to your motor and that she gives you many years and miles of enjoyment.
#14
#16
To clarify my original point let's look at this from the owner's perspective. The owner is the one who will be stranded on the side of the road if and when it breaks down, the owner is the one with headaches up the *** if the dealer can't find the problem or says it's normal, and the owner is the one who doesn't have his bike to ride while it's in the shop should it require extensive warranty repairs.
As for the dealership, they're getting paid by HD for warranty work, maybe not at the same level of compensation they would get from the general public, but they're being paid nonetheless. Therefore their suffering is minimal.
As for HD, any costs associated with the warranty repairs, even up to and including a brand new bike, is like a drop in the ocean. Therefore their level of suffering is also minimal.
Now the owner, having spent all his hard-earned cash and expecting unlimited enjoyment from his/her new bike, has at a minimum, this nagging issue in the back of his/her mind over the quality and reliability of his/her new machine. At the other extreme, the owner is the one who will be without his/her bike while the problems are being diagnosed and repaired. And if the repairs are significant, the owner now has an essentially "rebuilt" bike that he/she paid "brand new" money for.
It's the owner that endures the disproportionate suffering. Not HD or the dealership. So to say it's "on them" is misleading in my opinion.
Last edited by 2black1s; 01-11-2013 at 09:52 PM.
#17
I understand what you're saying.
To clarify my original point let's look at this from the owner's perspective. The owner is the one who will be stranded on the side of the road if and when it breaks down, the owner is the one with headaches up the *** if the dealer can't find the problem or says it's normal, and the owner is the one who doesn't have his bike to ride while it's in the shop should it require extensive warranty repairs.
As for the dealership, they're getting paid by HD for warranty work, maybe not at the same level of compensation they would get from the general public, but they're being paid nonetheless. Therefore their suffering is minimal.
As for HD, any costs associated with the warranty repairs, even up to and including a brand new bike, is like a drop in the ocean. Therefore their level of suffering is also minimal.
Now the owner, having spent all his hard-earned cash and expecting unlimited enjoyment from his/her new bike, has at a minimum, this nagging issue in the back of his/her mind over the quality and reliability of his/her new machine. At the other extreme, the owner is the one who will be without his/her bike while the problems are being diagnosed and repaired. And if the repairs are significant, the owner now has an essentially "rebuilt" bike that he/she paid "brand new" money for.
It's the owner that endures the disproportionate suffering. Not HD or the dealership. So to say it's "on them" is misleading in my opinion.
To clarify my original point let's look at this from the owner's perspective. The owner is the one who will be stranded on the side of the road if and when it breaks down, the owner is the one with headaches up the *** if the dealer can't find the problem or says it's normal, and the owner is the one who doesn't have his bike to ride while it's in the shop should it require extensive warranty repairs.
As for the dealership, they're getting paid by HD for warranty work, maybe not at the same level of compensation they would get from the general public, but they're being paid nonetheless. Therefore their suffering is minimal.
As for HD, any costs associated with the warranty repairs, even up to and including a brand new bike, is like a drop in the ocean. Therefore their level of suffering is also minimal.
Now the owner, having spent all his hard-earned cash and expecting unlimited enjoyment from his/her new bike, has at a minimum, this nagging issue in the back of his/her mind over the quality and reliability of his/her new machine. At the other extreme, the owner is the one who will be without his/her bike while the problems are being diagnosed and repaired. And if the repairs are significant, the owner now has an essentially "rebuilt" bike that he/she paid "brand new" money for.
It's the owner that endures the disproportionate suffering. Not HD or the dealership. So to say it's "on them" is misleading in my opinion.
I couldnt agree more. Thats where I am at. I bought a new bike and have put less than 2 miles on it and now I am not sure if I have a safe bike to ride or not. I am going to leave it at the dealer for a couple more days and contact Harley customer care and see what they have to say. I do not want a rebuilt new bike. As you said, I bought a new bike and thats what I want! I am an old gear head and the sound I heard was a rod knocking. It did it for about 10 seconds then quit. It was obvious that it was coming from the bottom of the motor. The fact it quit was puzzling. I just wouldnt think the auto tensioner would make that kind of sound and the knocking increased with the rpm as well.....we will see what Harley has to say......thx for the comments!!
#18
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