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2013 Ultra

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  #11  
Old 01-11-2013 | 06:57 PM
the warden's Avatar
the warden
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Originally Posted by 2black1s
Gotta love these "it's HDs problem" responses.

If you just bought a new bike and had an issue, perceived or real, how is it HDs problem? Yes in the legal sense it is and that's what the warranty should cover. But in the real world it's your bike. If they (HD) find a problem and fix it, well then, no harm - no foul. On the other hand, if they tell you they can't find a problem, like it or not, now it's your problem. Sure you'll have legal recourse if there is a true defect but you may end up with a lot of blood, sweat and tears invested before resolution.

So how can anyone say it's HDs problem?
My point was that if there is anything truly and seriously wrong, which HD didn't find, it is likely to resurface, or break sooner rather than later, in which case its on HD.
 
  #12  
Old 01-11-2013 | 08:48 PM
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Ron "Gunner" Retzlaff
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Originally Posted by jburgess56
Thx for the advice! The yare suppose to drop it off tomorrow and ride the heck out of it is my plan as well. Just bothers me. It sounded like a rod knocking, but they cant make it do it again.....Be safe,,L<)
Did you take off in your neighborhood with the RPMs too low, that will cause the rods to sound like hell on the crank. Maybe it was something as simple as that, make sure you have enough twist on the throttle before taking her out. Hope it is something that was not detrimental to your motor and that she gives you many years and miles of enjoyment.
 
  #13  
Old 01-11-2013 | 09:17 PM
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From: Joplin
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Thx I know its HD's problem. Hope it was nothin gas well......:>)))
 
  #14  
Old 01-11-2013 | 09:21 PM
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From: Joplin
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Nah I was running about 1500 rpm going down my street in low gear whne it did it. The dealer thinks it was my auto tensioner adjusting the timing chain for the first time........Didnt realize that would make a knocking sound tho....
 
  #15  
Old 01-11-2013 | 09:32 PM
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Sagido
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Put the break in miles on it. Then reevaluate.
 
  #16  
Old 01-11-2013 | 09:49 PM
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2black1s
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Originally Posted by the warden
My point was that if there is anything truly and seriously wrong, which HD didn't find, it is likely to resurface, or break sooner rather than later, in which case its on HD.
I understand what you're saying.

To clarify my original point let's look at this from the owner's perspective. The owner is the one who will be stranded on the side of the road if and when it breaks down, the owner is the one with headaches up the *** if the dealer can't find the problem or says it's normal, and the owner is the one who doesn't have his bike to ride while it's in the shop should it require extensive warranty repairs.

As for the dealership, they're getting paid by HD for warranty work, maybe not at the same level of compensation they would get from the general public, but they're being paid nonetheless. Therefore their suffering is minimal.

As for HD, any costs associated with the warranty repairs, even up to and including a brand new bike, is like a drop in the ocean. Therefore their level of suffering is also minimal.

Now the owner, having spent all his hard-earned cash and expecting unlimited enjoyment from his/her new bike, has at a minimum, this nagging issue in the back of his/her mind over the quality and reliability of his/her new machine. At the other extreme, the owner is the one who will be without his/her bike while the problems are being diagnosed and repaired. And if the repairs are significant, the owner now has an essentially "rebuilt" bike that he/she paid "brand new" money for.

It's the owner that endures the disproportionate suffering. Not HD or the dealership. So to say it's "on them" is misleading in my opinion.
 

Last edited by 2black1s; 01-11-2013 at 09:52 PM.
  #17  
Old 01-13-2013 | 11:06 AM
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From: Joplin
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Originally Posted by 2black1s
I understand what you're saying.

To clarify my original point let's look at this from the owner's perspective. The owner is the one who will be stranded on the side of the road if and when it breaks down, the owner is the one with headaches up the *** if the dealer can't find the problem or says it's normal, and the owner is the one who doesn't have his bike to ride while it's in the shop should it require extensive warranty repairs.

As for the dealership, they're getting paid by HD for warranty work, maybe not at the same level of compensation they would get from the general public, but they're being paid nonetheless. Therefore their suffering is minimal.

As for HD, any costs associated with the warranty repairs, even up to and including a brand new bike, is like a drop in the ocean. Therefore their level of suffering is also minimal.

Now the owner, having spent all his hard-earned cash and expecting unlimited enjoyment from his/her new bike, has at a minimum, this nagging issue in the back of his/her mind over the quality and reliability of his/her new machine. At the other extreme, the owner is the one who will be without his/her bike while the problems are being diagnosed and repaired. And if the repairs are significant, the owner now has an essentially "rebuilt" bike that he/she paid "brand new" money for.

It's the owner that endures the disproportionate suffering. Not HD or the dealership. So to say it's "on them" is misleading in my opinion.

I couldnt agree more. Thats where I am at. I bought a new bike and have put less than 2 miles on it and now I am not sure if I have a safe bike to ride or not. I am going to leave it at the dealer for a couple more days and contact Harley customer care and see what they have to say. I do not want a rebuilt new bike. As you said, I bought a new bike and thats what I want! I am an old gear head and the sound I heard was a rod knocking. It did it for about 10 seconds then quit. It was obvious that it was coming from the bottom of the motor. The fact it quit was puzzling. I just wouldnt think the auto tensioner would make that kind of sound and the knocking increased with the rpm as well.....we will see what Harley has to say......thx for the comments!!
 
  #18  
Old 01-13-2013 | 11:22 AM
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A bike can come off the assembly line with a loose compensator. It will sound like a rod knock at low rpm's. I would have them check that. I thought I had a rod knock in mine. I removed the primary cover and found the compensator bolt finger tight.
 
  #19  
Old 01-15-2013 | 09:26 PM
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From: Joplin
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I called the Harley customer care number and they were going to call the dealer. They did mention a loose compensator nut could be the problem.....thx for the help>))
 
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