Update on the scratched fender

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#11

09-03-2012 | 06:15 AM

Pioneer74

Outstanding HDF Member

Joined: Mar 2012

Posts: 2,843

Likes: 0

From: Michigan

Quote:

Originally Posted by skratch

https://www.hdforums.com/forum/touri...need-help.html

Thanks.

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#12

09-03-2012 | 06:42 AM

stuart1270

Tourer

Joined: Jun 2009

Posts: 447

Likes: 11

From: Bronxville ny

Quote:

Originally Posted by mike85120

I had posted recently about a gouge in the front fender on my 2012 Ultra Classic....Well here is the update, on Friday the service manager at my selling dealership called me to let me know that it was "FREE FENDER FRIDAY" last week. The MOCO has decided to replace my fender free of charge to me. It will take up to seix weeks to get the fender in as my paint scheme is available this year. However that is okay with me, the service department said that the cost for a new fender is about $700 !!! Plus installation, Right now I'm feeling pretty good as to how things are working out.
My dealership is great and Harley Davidson is the greatest motorcycle manufacturer on the face of the earth.....

Your happy about moco making it right thats great. But I'm sure there are a lot of fellas fighting for moco to make things right and not getting the results you got.

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#13

09-03-2012 | 07:29 AM

RK Joy

Outstanding HDF Member

Joined: Mar 2012

Posts: 2,242

Likes: 3

From: Upstate NY

Holy cow! Can it be? A non-negative dealer/moco post? Glad to hear it; good for you!

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#14

09-03-2012 | 07:39 AM

Stiggy

Seasoned HDF Member

Joined: Nov 2010

Posts: 17,504

Likes: 5,893

From: Oxford, Nc

Quote:

Originally Posted by mike85120

I had posted recently about a gouge in the front fender on my 2012 Ultra Classic....Well here is the update, on Friday the service manager at my selling dealership called me to let me know that it was "FREE FENDER FRIDAY" last week. The MOCO has decided to replace my fender free of charge to me. It will take up to seix weeks to get the fender in as my paint scheme is available this year. However that is okay with me, the service department said that the cost for a new fender is about $700 !!! Plus installation, Right now I'm feeling pretty good as to how things are working out.
My dealership is great and Harley Davidson is the greatest motorcycle manufacturer on the face of the earth.....

Easy now....And I'm glad this time it came out good for you.

The Dealer often fights tooth and nail to get the customer taken care of. MoCo's first and foremost inclination is usually to say NO unless it's patently their fault.

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