WARNING!! DON'T BUY A HOG LIGHT !!UPDATE at end of thread!!
#91
01-30-2007, 02:20 PM
RE: WARNING!! DON'T BUY A HOG LIGHT
SteelCity,
No defense of my actions is necessary, but is appreciated. ABSOLUTELY SOMEONE COULD HAVE CHECKED as suggested. Maybe the neighbor who knows Chicago could have notified me of their plight, rather than attack.
No one is going to change anyones mind. New purchaser's now know to visit the Ebay site. I hope this debacle will allieviate any future commerce problems for a Vendor with a good niche product. After all that is why we buy these things.
No defense of my actions is necessary, but is appreciated. ABSOLUTELY SOMEONE COULD HAVE CHECKED as suggested. Maybe the neighbor who knows Chicago could have notified me of their plight, rather than attack.
No one is going to change anyones mind. New purchaser's now know to visit the Ebay site. I hope this debacle will allieviate any future commerce problems for a Vendor with a good niche product. After all that is why we buy these things.
#92
01-30-2007, 02:27 PM
Outstanding HDF Member
RE: WARNING!! DON'T BUY A HOG LIGHT
Explainations, rationalizations, excuses, and apologies aside.
The fact is that insurance is for the vendor / seller of a product.
If they choose to add that to the standard shipping and handling of their product to cover the added costs that is up to the vendor / seller.
But every customer / buyer has a right to expect that a purchased product will be packaged properly and delivered in 100 percent working order.
If the item is damaged in transit it is the sellers / vendors responsibility to replace said item in a timely manner and contact the buyer to have the buyer retain the packing materials so that any claim the seller may institute to recover their money can be processed.
Please do not buy online from any one who claims they "are not responsible for lost or damaged items unless insurance is purchased". This statement is false in most cases (it may only apply when an FOB statement is included on the invoice). And is particularly true for items purchased on eBay.
Always use a credit card for online purchases so you can dispute the charge if the need arises.
I have bought and sold many thousands of items online and have had to replace missing and damaged shipments when needed and have had reluctant vendors replace shipments when needed. But always as a buyer insurance was not my problem it was always the vendor.
The fact is that insurance is for the vendor / seller of a product.
If they choose to add that to the standard shipping and handling of their product to cover the added costs that is up to the vendor / seller.
But every customer / buyer has a right to expect that a purchased product will be packaged properly and delivered in 100 percent working order.
If the item is damaged in transit it is the sellers / vendors responsibility to replace said item in a timely manner and contact the buyer to have the buyer retain the packing materials so that any claim the seller may institute to recover their money can be processed.
Please do not buy online from any one who claims they "are not responsible for lost or damaged items unless insurance is purchased". This statement is false in most cases (it may only apply when an FOB statement is included on the invoice). And is particularly true for items purchased on eBay.
Always use a credit card for online purchases so you can dispute the charge if the need arises.
I have bought and sold many thousands of items online and have had to replace missing and damaged shipments when needed and have had reluctant vendors replace shipments when needed. But always as a buyer insurance was not my problem it was always the vendor.
#93
02-02-2007, 10:45 AM
RE: WARNING!! DON'T BUY A HOG LIGHT
I recieved notice this morning that HogLite has gotten my returned damaged lites and has sent to more as replacements.
"David.
I have received the damaged goods today.
The 2 replacement HogLites will be placed in the mail on Friday, Feb 2.
You should receive them shortly.
Thank you again for your business & please ride safe.
John
LITE Electric, LLC
www.hoglite.com"
Photos to follow
"David.
I have received the damaged goods today.
The 2 replacement HogLites will be placed in the mail on Friday, Feb 2.
You should receive them shortly.
Thank you again for your business & please ride safe.
John
LITE Electric, LLC
www.hoglite.com"
Photos to follow
#94
02-02-2007, 11:07 PM
RE: WARNING!! DON'T BUY A HOG LIGHT
ORIGINAL: AK_Hog_Herder
Explainations, rationalizations, excuses, and apologies aside.
The fact is that insurance is for the vendor / seller of a product.
If they choose to add that to the standard shipping and handling of their product to cover the added costs that is up to the vendor / seller.
But every customer / buyer has a right to expect that a purchased product will be packaged properly and delivered in 100 percent working order.
If the item is damaged in transit it is the sellers / vendors responsibility to replace said item in a timely manner and contact the buyer to have the buyer retain the packing materials so that any claim the seller may institute to recover their money can be processed.
Please do not buy online from any one who claims they "are not responsible for lost or damaged items unless insurance is purchased". This statement is false in most cases (it may only apply when an FOB statement is included on the invoice). And is particularly true for items purchased on eBay.
Always use a credit card for online purchases so you can dispute the charge if the need arises.
I have bought and sold many thousands of items online and have had to replace missing and damaged shipments when needed and have had reluctant vendors replace shipments when needed. But always as a buyer insurance was not my problem it was always the vendor.
Explainations, rationalizations, excuses, and apologies aside.
The fact is that insurance is for the vendor / seller of a product.
If they choose to add that to the standard shipping and handling of their product to cover the added costs that is up to the vendor / seller.
But every customer / buyer has a right to expect that a purchased product will be packaged properly and delivered in 100 percent working order.
If the item is damaged in transit it is the sellers / vendors responsibility to replace said item in a timely manner and contact the buyer to have the buyer retain the packing materials so that any claim the seller may institute to recover their money can be processed.
Please do not buy online from any one who claims they "are not responsible for lost or damaged items unless insurance is purchased". This statement is false in most cases (it may only apply when an FOB statement is included on the invoice). And is particularly true for items purchased on eBay.
Always use a credit card for online purchases so you can dispute the charge if the need arises.
I have bought and sold many thousands of items online and have had to replace missing and damaged shipments when needed and have had reluctant vendors replace shipments when needed. But always as a buyer insurance was not my problem it was always the vendor.
#95
02-03-2007, 12:23 AM
RE: WARNING!! DON'T BUY A HOG LIGHT
Slacker,
Thanks for the input about Ebay. Might have been helpful, had I actually used the Ebay site to initiate the purchase. Many of the complications involved in this discussion have been as someone put, in the background.
Let's look at the facts;
I did not use ebay. It was never mentioned on the thread used as the reference to initiate the purchase I made, up until the time thatImade mine and if it was by some ommission on my part to have seen a reference to a site on ebay, I saw www.hoglite.com. That's is where I got my first and only source of comsumer information. MANY people have made the same assumption you seem to have made.
The home site offered one shipping method, USPS Priority mail for CONUS. No reference was made to insurance on the site or at any time during my pre purchase conservation in reference to my CC info and Paypal. I sent a pesonal check.
The explanations offered by the vendor and myself up to this point have been considered enough to render the discussion of this transaction over.
NOTHIN BETTER THAN EXPERTS.....
Thanks for the input about Ebay. Might have been helpful, had I actually used the Ebay site to initiate the purchase. Many of the complications involved in this discussion have been as someone put, in the background.
Let's look at the facts;
I did not use ebay. It was never mentioned on the thread used as the reference to initiate the purchase I made, up until the time thatImade mine and if it was by some ommission on my part to have seen a reference to a site on ebay, I saw www.hoglite.com. That's is where I got my first and only source of comsumer information. MANY people have made the same assumption you seem to have made.
The home site offered one shipping method, USPS Priority mail for CONUS. No reference was made to insurance on the site or at any time during my pre purchase conservation in reference to my CC info and Paypal. I sent a pesonal check.
The explanations offered by the vendor and myself up to this point have been considered enough to render the discussion of this transaction over.
NOTHIN BETTER THAN EXPERTS.....
#96
02-06-2007, 01:36 PM
RE: !!HOG LIGHT!! Final Update
The two replacement Hog Lites arrived in a crushed box. John provided newsprint wrapping and padding, and by some good fortune, they survived. I am happy the transaction has tunned well for both of us.Your diligence has keptyour business reputation intact.
John, I hope your mother is doing well and the PO does not cause anymore anxiety for you.
I tried to change the thread title to !!HOG LIGHT!! Final Update, but it did not show up in the header.
I tried.
John, I hope your mother is doing well and the PO does not cause anymore anxiety for you.
I tried to change the thread title to !!HOG LIGHT!! Final Update, but it did not show up in the header.
I tried.
#97
02-06-2007, 02:11 PM
RE: !!HOG LIGHT!! Final Update
ORIGINAL: FLGEEZ
The two replacement Hog Lites arrived in a crushed box. John provided newsprint wrapping and padding, and by some good fortune, they survived.
The two replacement Hog Lites arrived in a crushed box. John provided newsprint wrapping and padding, and by some good fortune, they survived.
#98
02-06-2007, 04:00 PM
Road Master
#99
02-06-2007, 07:57 PM
#100
02-06-2007, 10:16 PM
Road Warrior