2 weeks ago used a new indy for tires,my usual guy was booked way out.one week later on a ride about 2 hours from home and rear goes flat.called hog that ask were to tow it too,i know kutter hd has 2 stores in the area i tell hog i would call them back and i call cutter,the parts guy answers and tells me no problem bring it in,i call hog back and she says cutter told her i could tow it there but they wouldn't look at it for over a week,so i call both stores and told same thing,so i call the indy that did the tires he says your 2 hours away sit tight he would be there in 2 hours,2 and a half hours (and one defective inner tube) and I'm back on the road.ALL of this brings me to the moral of the story while waiting we were told of 2 local indys who would have no problem fixing us up,this is the second time i was stranded in a gas station and both times within an hour had locals tell us of indys who would do the work,first time was at 9 pm an a saturday,just try and find a dealer that would do that.

 

As long as the dealers stay the way they are, there will be indy's getting plenty of business, your post is one of the reasons I don't have a HOG membership anymore. The only place they will tow you to is a HD dealer, and you better hope it's close, I have AAA, they are faster and will tow to where you want to go.

 

Hog Members get "basic road side assistance"

with the $20 upgrade the towing to dealer is unlimited mileage.

i have used this twice, the first would have run $220 out of pocket--- the second was even more $.

Wyoming and Montana.

AFAIK there was no Indy, gas station or even a farmhouse handy to where i was when my tires popped.


dealer/indy always hit and miss I have had poor experiences at both- and good experiences at both




Mike

 

on the phone i was told they would tow anywhere the first 100$ was covered, by the way indy says no charge for tow or repairs since they used a defective tube.

 

me to, no more HOG membership, stinks, AAA was great when I needed them.

 

I was stranded with a blowout at about 5PM the night before Easter. I called HOG and they really worked to get someone to come get me. They did pay $100 toward the towing and it wasn't to a HD dealer.

After that I got roadside assistance insurance from Progressive. They will pay to get me to the closest dealer. I still keep my HOG membership because they will work to find someone to pick it up. I think I would have to find someone to tow it on my own with the Progressive insurance. That would be a hassle without a phone book to look through.

 

No HD dealer around me. I assume do the work yourself(if your not stranded dammit) or take it to an INDY. Glad the small guys pulled through again.

 

My dealer will do everything possible to get travelers back on the road, they are now doing Emergency service on Sundays ,they are Very busy.

 

I was stranded on the side of an interstate at 1AM and called Progressive. They had to call several tow companies until they found one that would do a motorcycle tow at that time of the morning. They called me several times with updates and when they found a tow I received several text messages with the tow ETA. Progressive even approved a tow to my home because of the hour of the morning. To me they went above and beyond.

 

for me the tow wasn't the problem it was cutter hd not takin a stranded rider at 9 am on a saturday,used to be a day when harley was known for getting "on the roader back on the road".