recall or campaine?
#31
06-21-2012 | 11:32 PM
Tourer
Joined: Jun 2009
Posts: 485
Likes: 1
From: Mississauga, Ontario
The supplier had a bad batch of VR. The VR is a solid state device. HD or no one can tell what the life of a solid state device will be. You can test each one and it will test okay until the moment it dies.
HD begain having failures and replacing them under warranty. When it became apparent that more than a few( roughly 1 in 4) were failing. Investigations lead to HD understanding the lots that were affected and issued the product program 0912. HD then notified the dealers the VIN #'s of the bikes that dealer sold for them to take care of. How could any person of ordinary intelligence call that sweeping the issue under the rug?
That would be stepping up to the plate by any standard.
Would it be a safety recall if one ran out of gas? When the VR fails you have until the battery goes flat which one poster on the issue said for him was 80 miles. Safety issue my @ss. some people are just morons.
Also many of the VR's in the date period will not fail - just some of them.
Mine has 3,400 miles and most of those that fail do so a lot sooner.
What did I do. I just bought a replacement VR from J&P for a lot less than HD dealers sell them for. They fit many models as stated in the 0912 program. I have all of those models and except for the 12's they are out of warranty so it is okay to have a standby for whatever one needs it.
In the mean time I won't bug the dealer until he tells me that he has a VR ready for me .
What I did not do is go on this forum rant and rave and make ignorant comments and suggest radical unfounded actions. I wonder just how old some are by the immaturity reviled in some of the posts.
Grow up. Man up and take care of business in an adult responsible manner.
HD begain having failures and replacing them under warranty. When it became apparent that more than a few( roughly 1 in 4) were failing. Investigations lead to HD understanding the lots that were affected and issued the product program 0912. HD then notified the dealers the VIN #'s of the bikes that dealer sold for them to take care of. How could any person of ordinary intelligence call that sweeping the issue under the rug?
That would be stepping up to the plate by any standard.
Would it be a safety recall if one ran out of gas? When the VR fails you have until the battery goes flat which one poster on the issue said for him was 80 miles. Safety issue my @ss. some people are just morons.
Also many of the VR's in the date period will not fail - just some of them.
Mine has 3,400 miles and most of those that fail do so a lot sooner.
What did I do. I just bought a replacement VR from J&P for a lot less than HD dealers sell them for. They fit many models as stated in the 0912 program. I have all of those models and except for the 12's they are out of warranty so it is okay to have a standby for whatever one needs it.
In the mean time I won't bug the dealer until he tells me that he has a VR ready for me .
What I did not do is go on this forum rant and rave and make ignorant comments and suggest radical unfounded actions. I wonder just how old some are by the immaturity reviled in some of the posts.
Grow up. Man up and take care of business in an adult responsible manner.
1HarleyGuy1
#32
06-21-2012 | 11:37 PM
Extreme HDF Member
Joined: Dec 2006
Posts: 10,045
Likes: 34
From: ST. Louis
wtf is the difference? friend just called from a 2 week bike trip with his regulator out on his 2012 SG so I decide to call my dealer and ask as I seen this problem come to light here first now a friend so its time to ask.....was just given the big blow off by my dealer......campaign not recall.....the big "lets wait and see" deal......got 3 big trips planed for the rest of summer.......
recall=fix all bikes
campaine=fix as the fail
Thats how I see it......
recall=fix all bikes
campaine=fix as the fail
Thats how I see it......
You can even check your VIN yourself on the HD web site.
Basicly all build dates after October 2011.
#34
06-22-2012 | 12:03 AM
Thread Starter
|
Outstanding HDF Member
Joined: Mar 2012
Posts: 2,296
Likes: 39
From: Land of the cold....
ok sorry will not come to hdforums looking for info on what everyone else has done or is doing....
oh as for full of crap.......you got the story just as it happen so F off.......guess I will go buy spare parts to carry around.......love how a guy with an 05 bike telling me to carry spare parts and stop bugging the dealer great forum..
oh as for full of crap.......you got the story just as it happen so F off.......guess I will go buy spare parts to carry around.......love how a guy with an 05 bike telling me to carry spare parts and stop bugging the dealer great forum..
#36
06-22-2012 | 12:24 AM
Thread Starter
|
Outstanding HDF Member
Joined: Mar 2012
Posts: 2,296
Likes: 39
From: Land of the cold....
#38
06-22-2012 | 01:24 AM
My wife got a call from HD today about bringing the bike in to have the VR replaced. I had mine replaced at 600 miles and it's in storage at the dealership (free storage btw) while I'm in the desert. There's not very many Corporations that will call the customer and inform them of work that needs to be done on their product you have purchased.
"Better to keep your mouth shut and be thought a fool than to open it and remove all doubt"
"Better to keep your mouth shut and be thought a fool than to open it and remove all doubt"
#39
06-22-2012 | 04:56 AM
Cruiser
Joined: Mar 2012
Posts: 148
Likes: 4
From: Spring Bay IL
Dropped my 2012 SG off on Saturday for 1000 mile and the CD player dont work.
Told the dealer my VR indicator had been jumping around, he tells me when it fails
they will replace it...
Then I explained to him that I was was fairly sure there was a recall, he was unaware...?
Anyway got a call yesterday my bike is ready and it all so has a new VR
And yes I lied, never seen the the indicator move from around 15.5 V....?
But I did check the date on the VR before taking it in, 12/01/12
And yes I'll look at the date on the new one when I pick it up this morning!
This is all so not the dealer I bought the bike from...
Good luck to the rest of you, should be no problem now getting them replaced before they fail.
Told the dealer my VR indicator had been jumping around, he tells me when it fails
they will replace it...
Then I explained to him that I was was fairly sure there was a recall, he was unaware...?
Anyway got a call yesterday my bike is ready and it all so has a new VR
And yes I lied, never seen the the indicator move from around 15.5 V....?
But I did check the date on the VR before taking it in, 12/01/12
And yes I'll look at the date on the new one when I pick it up this morning!
This is all so not the dealer I bought the bike from...
Good luck to the rest of you, should be no problem now getting them replaced before they fail.
#40
06-22-2012 | 09:11 AM
Road Captain
Joined: Sep 2007
Posts: 589
Likes: 2
From: Naugatuck, CT
Scheduled my 1K service last week and the service manager told me that they would also be replacing the VR as part of a recent recall they had received. He indicated that they had only received a "few" units so asked if I could delay my service a week so they could do it all at once.
Mine has not faultered at all, however I am sure from seeing these threads many have. I think HD and dealers for the most part are working hard at the repairs.
My dealer indicated that if I had not called for the service they had a list of sold bikes from there dealership they were calling to schedule the recall work.
That is cumtomer service. We all bash dealers when we don't get our way and bash Harley when we have an issue. However I see very little praise when things go right.
Mine has not faultered at all, however I am sure from seeing these threads many have. I think HD and dealers for the most part are working hard at the repairs.
My dealer indicated that if I had not called for the service they had a list of sold bikes from there dealership they were calling to schedule the recall work.
That is cumtomer service. We all bash dealers when we don't get our way and bash Harley when we have an issue. However I see very little praise when things go right.