Ok - rant warning.

Brought new bike into dealership for 1K service.

Had a previous "not so great" experience at that dealer with my old bike - they spilled lots of oil on the front motor mounts when changing the filter and didn't clean it up. They also way overfilled the oil.

This time around I spoke to the owner about that problem when I bought the new bike and was assured things were different in the service department. When I brought the bike in for this 1K service, I spoke in detail with the service manager about this concern - and asked for his assurance that they would clean it up properly and not leave oil on the engine / front of the bike. He said for sure they wouldn't (used to have young kids working there, since economic downturn, more experienced staff etc). By the way, a previous phone call about this subject led to me being informed that they now pressure wash the bikes now after service to clean them up amnd there is no way this would happen again.

So I pick up the bike, and there was some oil on the front of the engine / electrical connectors etc. Not as much as last time, but I wasn't happy with it. And the bike was not washed at all. I haul them outside and demand that it get cleaned up - which he said no problem (he was very embarrassed).

So young kids clean the bike.

Get it back - and there are some minor scratches on the saddlebag lids and some marks where the passenger pillion is. Those marks were not there when I brought it in, but they claim it must be from my 2-up seat. So - he says no problem, he'll buff them out for me. So he takes the bike and I hear someone in the back hitting it with a buffer.

I get it back and the marks are gone - so I take the bike home.

Today I notice that when they buffed it - they were too lazy to remove the seat and obviously touched the back of my custom C&C seat with the polisher. There is a small mark where they damaged the rear vinyl banding. It isn't cut through - but I don't think I should be dealing with any damage after a service. These folks are just lazy.

I know I am very picky - but I am done with dealerships servicing the bike. I just dont' want / need the aggravation. I ended up with the same conclusion on my last bike (did my own service work) - but I obviously forgot the lesson.

I really hate people who don't care about their workmanship.

 

Looks like once the can was opened the worms exploded out.
Service like that makes me wonder how some businesses stay afloat. They must sell alot of t-shirts because they likely don't make much having to keep doing free stuff for customers due to their negligence

 

You can only hope they send you a questionnaire about how they're service work was on your last visit. I'm on my 3rdunion dealership following 1 particular mechanic because he's the only tech I trust!

 

3rd dealership

 

name names.

You have a legit beef.

Other wise I'll suspect every shop in a hundred mile radius of OC


- and a negative review may be the only way they will figure out change or die

Mike

 

I guess you had a learning experience. Do your own maintenance.

 

I wouldn't let any one wash my bike,especially pressure wash it.I want to be the one that scratches it.

 

I never allow the dealer to clean my scoot after any kind of service. I've got a touch of ECD when it come to cleaning my bike anyhow and usually can't wait to get it home and do some polishing. I even wash the bottom side every once in a while.

 

your a sucker for punishment, after the first time i wouldn't have even gone back.

Its a sad story, if anyone should know how to do a clean oil change it should be a freak'n HD dealership. They probably have a hard time keeping minimum wage grease monkeys around. after the first time I would have just chewed their asses out and stayed away.
personally i wouldn't let anyone pressure wash or take a buffer to my bike.

storys like that **** me off, what ever happened to quality control?

 

You are one picky person.

At least they worked on your bike in a timely manner. My bike is in the shop right now for warranty work and they now tell me they are going to work on it. Drop the bike off Sunday afternoon. Called Weds afternoon. Almost 3 full working days of it sitting in the shop. And they tell me "Oh our tech that is suppose to work on your bike took the day off."

What!!! you could have told me this prior to dropping the bike off or at least say you have a backlog of other bikes that need to be worked on. So I can have a general idea when you actually started. Im not an impatient person, but you can at least give me an update instead of me calling waiting for 3 days to figure out the status of my bike.

Fox River HD St. Charles, City Limits HD Palatine... Yeah Im calling you guys out. If you guys are reading this. Which suprisingly dealers seem to be oblivious that there are internet forums out there.