We read posts about the frustrations we have all had with dealers, vendors, and even some of our fellow forum members when buying products for our bikes. But my recent experience in getting a replacement speaker from Pez at Hogtunes recently reinforced to me just what the phrase "customer service" really means.
I have had the Hogtunes speakers on my '05 Ultra for about 5 years. Love the product. However, one speaker developed a buzz and distortion on the highs. I reported it to Pez on an email, and immediately received a response that they found me in their system and a replacement speaker was on the next UPS truck heading my way. And they picked up shipping! I offered to send the other speaker back, as many vendors want the failed product before replacing, but that was not required (and good thing... I hate taking that fairing off more than I need to!)
Got the speaker installed, went riding today, and sound is back to 100% again.
Thanks again, Pez!

 

Their a very stand up business. Been doing business with them for 4yrs and no complaints except the product keeps getting better which means so does the sound on my scoot.