Ordered Dragonfly today...
#41
I'm sorry to hear about your issue with DF.
I also have Dead Center Cycle, and have never had any issue with their fairing or customer service. Both are excellent. Sure I paid good money for it, but always say:
"Buy the best and always be satisfied"
Hope that you can get something resolved. If you paid by credit card call them and ask how to get your money back.
I also have Dead Center Cycle, and have never had any issue with their fairing or customer service. Both are excellent. Sure I paid good money for it, but always say:
"Buy the best and always be satisfied"
Hope that you can get something resolved. If you paid by credit card call them and ask how to get your money back.
#43
#44
so I got it back from the painter a couple days ago and MAN did the paint guy do a fabulous job! I will post some pics of the install so far. Question for those that put thier own stereo in. How did you secure it? did you use the "erector set" bracket and attach it to the fairing or did you use some other method? Case my stereo looks like it should have a bolt of some kind that screws into the back of the unit but it didnt have one. Guess I need to go to Home depot and find one that fits...
#45
I just purchased a Dragonfly fairing with my tax return as well. It shipped this week and so far the customer service has been outstanding. Keep in mind that all top of the line fairings are custom built and may take a few weeks, which I'm fine with if it's a quality product. Among the top-tier fairing companies, I went with Dragonfly as several local shops thought Dragonfly was the best built and fit. I like the look of this fairing a little better than the other options out there as well. I also purchased the stereo that you can buy with it, which has a compartment for an iphone. I'll post pics when I get it installed, I also purchased their OEM hard bags for my RKC...
I received my fairing and hard saddlebags last week and thought I would share my review and questionable experience with Dragonfly Concepts. First, the fairing: There were small bubbles in several spots on the paint that looks like specs of sand. Although Dragonfly refunded half the paint cost, I later discovered a 1/2 inch chip in the underside of the fairing. DC states this was not caused by poor painting. I disagree as chipped paint is consistent with something that has not been primed properly. They then told me that painting these fairings Vivid Black is very difficult to achieve a good result. Really?!? Although they offered to have me send it back for them to "evaluate" the problem, I don't trust them at this point and would rather seek a local paint shop.
Second, the stereo head unit ipod connection is flawed on this fairing as the music crackles without notice. Dragonfly had their stereo vender call me direct and are sending me a new head unit for me to replace on my own. Although this may be an easy install, it's not my area of expertise and I'll have to take the fairing apart to attempt this replacement install. Needless to say, I'm very concerned about this and will keep you posted.
Third, the saddlebags. Again, same problem with small paint bubbles and Dragonfly refunded half the cost of the paint. They didn't tell me when I purchased the bags that they don't come with the lid gaskets; they're $30 from HD. Additionally, one of the rubber boots had a broken piece that secures it to the bag. Again, they had their vendor call and I'm waiting for a replacement part.
In all, I paid approx. $4,000 for the fairing and saddlebags. It seems like it has the potential to be a quality product but these issues are clouding my excitement at the moment to say the least. I asked them to stand behind their product and replace this order but they refused. I'm considering my recourse at the moment and will likely have to pay a local shop to repaint both the bags and fairing. Hopefully, I'll figure out how to reinstall the replacement head unit stereo as well. Eventually, maybe I'll be good to go with this very expensive fairing.
One more thing - I expressed that I would share my objective experience here on this site and that people should know what I've been through. The Dragonfly person threatened to call this board and have my story pulled; I found that to be VERY surprising. I have no agenda, just a guy that spent alot of money in an attempt to enhance my Road King Classic and haven't had a very positive experience. What an insult to not only have one problem after another but then be threatened by sharing my experience here where people do the most research. Funny, I really thought I would be raving about this faring and saddlebags along with posting really cool pics - what a disappointment.
Buyer beware!
Last edited by ad3333; 04-18-2012 at 11:26 PM.
#46
so I got it back from the painter a couple days ago and MAN did the paint guy do a fabulous job! I will post some pics of the install so far. Question for those that put thier own stereo in. How did you secure it? did you use the "erector set" bracket and attach it to the fairing or did you use some other method? Case my stereo looks like it should have a bolt of some kind that screws into the back of the unit but it didnt have one. Guess I need to go to Home depot and find one that fits...
https://www.hdforums.com/forum/membe...dragonfly.html
#47
It's been my experience that anything that's advertised as being "ready for paint" still needs a bit of work. I doubt that Dragonfly is any worse than any other company in that regard, and better than most.
#48
#50
I'm not sure if it's worth the hassle at this point. I've gone this far, I'll probably have it repainted and I'll try swapping out the head unit that their stereo vendor is sending. To make matters worse, I just discovered one of the latches on the saddlebags is faulty as well - Dragonfly charges $500 for latches alone. I talked to the latch vendor and they're sending a new one. What kind of a reputable company makes their customers deal directly with their vendors? Dragonfly, do the right thing and remake this order from scratch and make it right!!!!