Performance Machine is a joke!
#13
03-13-2012 | 06:02 PM
Club Member
Joined: Jun 2009
Posts: 5,323
Likes: 35
From: NJ
YEa it's just Rick and yea if he's not getting back to you he's either sick or at bike week.
He's cool. He will see this through. We get these ideas that these are huge outfits with tons of people but it's pretty much just Rick press who handles this stuff.
I installed contour grips that would bind the throttle stuck open. It would rub inside the switch housing. It too was a manufacture issue where they pressed the part into the grip too far that goes inside the housing. It caused the throttle to bind. Rick figured it out. Made it good.
He's cool. He will see this through. We get these ideas that these are huge outfits with tons of people but it's pretty much just Rick press who handles this stuff.
I installed contour grips that would bind the throttle stuck open. It would rub inside the switch housing. It too was a manufacture issue where they pressed the part into the grip too far that goes inside the housing. It caused the throttle to bind. Rick figured it out. Made it good.
#14
03-13-2012 | 06:26 PM
Road Warrior
Joined: Oct 2008
Posts: 1,334
Likes: 16
From: Rosamond, Cali
You bought an item from a private party, found out it had a flaw, and referred the issue back to the original manufacturer.
It appears to me your issue is not with PM, but with the guy you bought the item from.
If a manufacturer agrees to step in and make things right by us...third parties...under these circumstances, dude, we ought to be thankful for it, in my opinion. If they've got an unconditional warranty on their stuff, that's another thing. But most places have 90 days (or maybe a year) to the Original Purchaser only...
PM is doing you a favor to respond to you, and take care of this. It sounds like they are proud (no sarcasm) of their stuff, and want to make sure it's right.
Alan
It appears to me your issue is not with PM, but with the guy you bought the item from.
If a manufacturer agrees to step in and make things right by us...third parties...under these circumstances, dude, we ought to be thankful for it, in my opinion. If they've got an unconditional warranty on their stuff, that's another thing. But most places have 90 days (or maybe a year) to the Original Purchaser only...
PM is doing you a favor to respond to you, and take care of this. It sounds like they are proud (no sarcasm) of their stuff, and want to make sure it's right.
Alan
Last edited by AlanStansbery; 03-13-2012 at 06:35 PM.
#15
03-13-2012 | 06:35 PM
Tourer
Joined: Feb 2010
Posts: 250
Likes: 1
From: round here
I bought a brand new fuel door from a forum member a couple months ago. He ordered the wrong one and it so happened to be the one I needed for my 07 sg. I got around to installing it a few weeks after I got it from him as it was still freezing at that time in Mn. Put it on and it didn't fit. I called Rick at Pm (nice guy) and I told him that it was a machining problem and he said no its not and that pm never ever has maching problems. Ok ok so what you want me to do Rick? He says try this try that........... and I did and still no go. The fuel door will not properly reach the strike plate and it wont lock or stay shut. He has me mail it to him. I called him a couple weeks after he recieved it to find out what the f**k was going on?
He finally got back with me and said that it was a machining problem.
He finally got back with me and said that it was a machining problem.
WOW!
I dont know about the service--because I didnt bother to call them,
But I do know I bought the same fuel door, and it wont fit for ****...
I have fiddled with it for several hours--moving screws, bending this & that aound--it just does not line up properly. You have to slam it hard to get it to engage, and then once it does, it wont pop open, it open just enough to get your finger under the edge to pull it up...
Thought it was just me... what a POS...
#16
03-13-2012 | 06:40 PM
Road Warrior
Joined: Oct 2010
Posts: 1,598
Likes: 1
From: Frederick, CO
You bought an item from a private party, found out it had a flaw, and referred the issue back to the original manufacturer.
It appears to me your issue is not with PM, but with the guy you bought the item from.
If a manufacturer agrees to step in and make things right by us...third parties...under these circumstances, dude, we ought to be thankful for it, in my opinion. If they've got an unconditional warranty on their stuff, that's another thing. But most places have 90 days (or maybe a year) to the Original Purchaser only...
PM is doing you a favor to respond to you, and take care of this. It sounds like they are proud (no sarcasm) of their stuff, and want to make sure it's right. To bad-mouth them here, like this...I think it's not the right thing to do.
Alan
It appears to me your issue is not with PM, but with the guy you bought the item from.
If a manufacturer agrees to step in and make things right by us...third parties...under these circumstances, dude, we ought to be thankful for it, in my opinion. If they've got an unconditional warranty on their stuff, that's another thing. But most places have 90 days (or maybe a year) to the Original Purchaser only...
PM is doing you a favor to respond to you, and take care of this. It sounds like they are proud (no sarcasm) of their stuff, and want to make sure it's right. To bad-mouth them here, like this...I think it's not the right thing to do.
Alan
Did I sell him the part? yes. Would I if I new that it wouldnt fit correctly and called PM myself and handle the issue? Yes
So guess what PM has a issue with there parts, I have been in contact with OP and told him I would help with whatever I could. You sir I dont believe have any experince with custom parts. They cost alot and should fit out of the box no matter who you buy them from.
#17
03-13-2012 | 08:17 PM
Road Master
Joined: Dec 2010
Posts: 966
Likes: 76
From: Parrish, Florida
[QU
OTE=AlanStansbery;9519004]You bought an item from a private party, found out it had a flaw, and referred the issue back to the original manufacturer.
It appears to me your issue is not with PM, but with the guy you bought the item from.
If a manufacturer agrees to step in and make things right by us...third parties...under these circumstances, dude, we ought to be thankful for it, in my opinion. If they've got an unconditional warranty on their stuff, that's another thing. But most places have 90 days (or maybe a year) to the Original Purchaser only...
PM is doing you a favor to respond to you, and take care of this. It sounds like they are proud (no sarcasm) of their stuff, and want to make sure it's right.
Alan[/QUOTE]
I see this same as you! Always found PM and RSD to be top notch and very professional.
Too bad we only get to hear 1 siide of the story on these forums.
Its a used part and might be the wrong item for the model year.
I have a 2004 FLHTCSE and a 2009 FLHTCU both have PM fluted fuel doors both went on easy and fit like a glove.
OTE=AlanStansbery;9519004]You bought an item from a private party, found out it had a flaw, and referred the issue back to the original manufacturer.
It appears to me your issue is not with PM, but with the guy you bought the item from.
If a manufacturer agrees to step in and make things right by us...third parties...under these circumstances, dude, we ought to be thankful for it, in my opinion. If they've got an unconditional warranty on their stuff, that's another thing. But most places have 90 days (or maybe a year) to the Original Purchaser only...
PM is doing you a favor to respond to you, and take care of this. It sounds like they are proud (no sarcasm) of their stuff, and want to make sure it's right.
Alan[/QUOTE]
I see this same as you! Always found PM and RSD to be top notch and very professional.
Too bad we only get to hear 1 siide of the story on these forums.
Its a used part and might be the wrong item for the model year.
I have a 2004 FLHTCSE and a 2009 FLHTCU both have PM fluted fuel doors both went on easy and fit like a glove.
#18
03-13-2012 | 09:32 PM
I take a couple of things out of this. First, the forum member who sold the part certainly appears to be a stand-up guy who is trying to work with the buyer to make it right. Good on ya for that, sir.
Second, PM is going above and beyond to try and make this right, even though they don't really have an obligation to the purchaser of a second-hand part.
The risk you take by buying parts second hand, and especially if you then let the part sit on a shelf for several weeks or months, is that you might have nothing more than an expensive paper weight with no recourse to make it usable for your needs. The obvious solution is to buy new parts, from authorized dealers, and take it up with them if you run into problems. Part of the cost of the markup you're paying for is for that piece of mind.
Second, PM is going above and beyond to try and make this right, even though they don't really have an obligation to the purchaser of a second-hand part.
The risk you take by buying parts second hand, and especially if you then let the part sit on a shelf for several weeks or months, is that you might have nothing more than an expensive paper weight with no recourse to make it usable for your needs. The obvious solution is to buy new parts, from authorized dealers, and take it up with them if you run into problems. Part of the cost of the markup you're paying for is for that piece of mind.
#19
03-13-2012 | 11:47 PM
Road Warrior
Joined: Oct 2010
Posts: 1,598
Likes: 1
From: Frederick, CO
I see this same as you! Always found PM and RSD to be top notch and very professional.
Too bad we only get to hear 1 siide of the story on these forums.
Its a used part and might be the wrong item for the model year.
I have a 2004 FLHTCSE and a 2009 FLHTCU both have PM fluted fuel doors both went on easy and fit like a glove.
https://www.hdforums.com/forum/touri...-i-stupid.html
Last edited by piesik650; 03-13-2012 at 11:52 PM.
#20
03-14-2012 | 01:16 AM
Tourer
Joined: Nov 2005
Posts: 396
Likes: 0
From: Cypress, Texas
I don't get this. I run a large machine shop and we sell parts both retail and wholesale, about 50,000 - 55,000 pieces a month. I don't give a rat’s *** where you purchased the part from. If the part is not right then the part is not right. Just because he bought the part from a consumer does not mean that the manufacturer’s responsibility stops. If the part is not right, replace the damn thing, including the shipping. Make the consumer happy, even if they think your still an a$$hole.