In 11 years or so, the only reason I've had my bike at a dealer was for warranty work. So my suggestion is based off of my friends' experience. Take the ride to Paducah (Four Rivers Harley). I've never heard anyone complain about their customer service or service in general and there's plenty there to occupy your time while your waiting.

 

Not including Bumpus, your two closest dealers will be Boswell's (alot of references here & I agree, they are good). You also have HD of Columbia , a little farther south of you on 65 (Rickey Kelly is the owner - good guy, I have never had service there), or Bost HD northwest of town on I-40. Bost is the smallest dealer in town and work very, very hard to keep you coming back.
Welcome

 

In North Alabama, I've used Fosters HD of Tuscumbia/Florence. Also go to Rocket City HD in Huntsville, but have never had any service work done there. They are under new management/ownership (the old crew had something of a bad reputation though I never had any dealings with them). The new crew seems knowledgeable and helpful. I have bought add-ons from them (highway pegs, gaskets, tools, etc - yes, I have a t-shirt form them and Fosters, and Bumpus, and Columbia (cool store), and Cool Springs - in Franklin). So far the only crew to work on my bike has been Foster's and I do recommend them. I've seen guys come from Memphis to get service there.

Come down the Natchez Trace for a great scenic (but slow) ride. There's a lot of nice roads to travel in the area which kinda makes it worth it. Foster's was among the best for service pricing I've seen among the several dealers I've mentioned.

 

I know you can get a killer sandwich at the cafe in the back of Boswell's on Fessler's lane.

 

Sorry you didn't have the best experience at Bumpus. Give Timmy Glenn the GM there a call and tell him what went wrong, he can't fix it if he doesn't know about it. He is top notch and strives to earn every customer.

 

All - I've signed up to help my sister and brother-in-law with selling his Road King. My brother-in-law has cancer and needs to sell the bike. It silver, has under 6500 miles and is loaded with options. It's not perfect, but really nice. While in TN last week we started it and it fired immediately, after not being started for several months. They are asking $10,850 OBO. I'll be happy to forward contact information to anyone interested.