Ride Wright Wheels - One unhappy customer!
#31
10-24-2011 | 05:04 PM
Stellar HDF Member
Joined: Feb 2010
Posts: 3,116
Likes: 483
From: sunny florida
1st post , must be the dr gave him a call , if you planned to meet him at the show and plans changed why not contact him , I'm sure there weren't so many people coming to the show with bad wheels that you couldn't remember who he was , customer service and communication goes both ways , I've dealt with many dealers that would have followed up
sorry for your trouble, and we did not go to the show because we could not secure a spot, not avoiding any one. One of our dealers was dispalying .
the time you spent on the HD Forum is well appreciated, i offered you to replace the wheels and i appreciate you taking the inner tube if the tubes caused you an issue i am entiteled to be informed, if the valve cracked it is not some i knew off nor i do control, i am not a cone person i do business in the UK as much as i do in the rest of the world from Japan to Australia, China Harley Dealers, other 459 Harley Dealers all over the world, and many other places, if you have a problem get back to the manufacturer who supported you from the begining before you slauter them, with no trial, no one is perfect, the difference is we stands behid the product and warant our wheels. i am sure no other company that take care of their customers like we do, so please next time you come to a conclusion and drive this blog with all the negatives at least let me know and when i tell you to go climb a rock and do not help you then you have the right to say and do all you want, i am here for you let me now what i can do to help.
Sam,
Ride Wright Wheels
the time you spent on the HD Forum is well appreciated, i offered you to replace the wheels and i appreciate you taking the inner tube if the tubes caused you an issue i am entiteled to be informed, if the valve cracked it is not some i knew off nor i do control, i am not a cone person i do business in the UK as much as i do in the rest of the world from Japan to Australia, China Harley Dealers, other 459 Harley Dealers all over the world, and many other places, if you have a problem get back to the manufacturer who supported you from the begining before you slauter them, with no trial, no one is perfect, the difference is we stands behid the product and warant our wheels. i am sure no other company that take care of their customers like we do, so please next time you come to a conclusion and drive this blog with all the negatives at least let me know and when i tell you to go climb a rock and do not help you then you have the right to say and do all you want, i am here for you let me now what i can do to help.
Sam,
Ride Wright Wheels
#32
10-24-2011 | 05:07 PM
Thread Starter
|
Novice
Joined: May 2010
Posts: 18
Likes: 1
From: UK
sorry for your trouble, and we did not go to the show because we could not secure a spot, not avoiding any one. One of our dealers was dispalying .
the time you spent on the HD Forum is well appreciated, i offered you to replace the wheels and i appreciate you taking the inner tube if the tubes caused you an issue i am entiteled to be informed, if the valve cracked it is not some i knew off nor i do control, i am not a cone person i do business in the UK as much as i do in the rest of the world from Japan to Australia, China Harley Dealers, other 459 Harley Dealers all over the world, and many other places, if you have a problem get back to the manufacturer who supported you from the begining before you slauter them, with no trial, no one is perfect, the difference is we stands behid the product and warant our wheels. i am sure no other company that take care of their customers like we do, so please next time you come to a conclusion and drive this blog with all the negatives at least let me know and when i tell you to go climb a rock and do not help you then you have the right to say and do all you want, i am here for you let me now what i can do to help.
Sam,
Ride Wright Wheels
the time you spent on the HD Forum is well appreciated, i offered you to replace the wheels and i appreciate you taking the inner tube if the tubes caused you an issue i am entiteled to be informed, if the valve cracked it is not some i knew off nor i do control, i am not a cone person i do business in the UK as much as i do in the rest of the world from Japan to Australia, China Harley Dealers, other 459 Harley Dealers all over the world, and many other places, if you have a problem get back to the manufacturer who supported you from the begining before you slauter them, with no trial, no one is perfect, the difference is we stands behid the product and warant our wheels. i am sure no other company that take care of their customers like we do, so please next time you come to a conclusion and drive this blog with all the negatives at least let me know and when i tell you to go climb a rock and do not help you then you have the right to say and do all you want, i am here for you let me now what i can do to help.
Sam,
Ride Wright Wheels
The valve didn't crack. The rubber around the valve split due to the hole for the valve being offset on the wheel and the tube being forced into that position. You are the wheels expert. You should know this. And yes offset valve tubes are available.
I'm not trying to slaughter anybody. I reported the facts and let others know how I felt about those facts.
It also didn't help when the guy from DrVTwin comes on and gives really lame excuses about why these thing happen and probably by doing so kept the thread going for longer than it otherwise would have.
I am disappointed due to the problems I've experienced. If I genuinely have the wrong end of the stick regarding your customer service then I apologise completely.
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GMATT-TX (03-27-2024)
#33
10-24-2011 | 05:13 PM
I deal with RW personally all the time. I cannot comment on this particular situation, but wheels are part of the industry that always pose a possible issue, especially when being shipped overseas. Quite often when something gets shipped overseas, the sealing material is in the box so long that it does not adhere properly to the surface due to the lack of air in the box. I have had this happen with paint as well.
Drew
Drew
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