Left stranded by brand new CVO
#81
10-06-2011, 09:44 PM
Man, that hurts! Hoping you get your issues resolved in a timely manner and they do you right (I am thinking a whole new crate motor)...
I would think that if they have rental bikes, they could loan you one while yours is in the shop.
Hope you are repaired and back riding soon. Best of luck!
I would think that if they have rental bikes, they could loan you one while yours is in the shop.
Hope you are repaired and back riding soon. Best of luck!
#82
10-06-2011, 09:54 PM
Seasoned HDF Member
cptdenny, at lest they could have said something like," sorry man but we are going to put our best man on this bike and he wasn't here today. He'll be back first thing in the morning". That would have made me feel better but this " sorry but we were swamped today and couldn't get to it" when you knew your bike was there before most of the bikes they worked on is BS. You just bought yours with less than a thousand on it is double BS. Somebody dropped the ball at that place of business. Just my 2 cents. Good luck. If not let us know which dealer it is so we can avoid it.
#83
10-06-2011, 09:55 PM
Friend of mine had this happen, he figured out he could pull one of the fuses and it would resest the system so he could get it started. Dealer said he had a loose connection repaired the connection and he hasnt had a problem since.. Problem only occurred after refueling, not sure how that would be related to a loose conntection but he has not had a proble since.
#84
10-06-2011, 10:03 PM
I don't think a loose connection would result in a damaged spark plug electrode and the inability to manually turn the motor over.
Been working for a dealer for almost 10 years and typically in the event of a serious engine failure they will send your dealer a brand new crate motor. Usually shipped next day air.
My dads 2006 CVO pooped a cam bearing early on and H-D sent us a new crate motor. After it pooped again after almost the exact same mileage he got a 11 CVO
Been working for a dealer for almost 10 years and typically in the event of a serious engine failure they will send your dealer a brand new crate motor. Usually shipped next day air.
My dads 2006 CVO pooped a cam bearing early on and H-D sent us a new crate motor. After it pooped again after almost the exact same mileage he got a 11 CVO
#86
10-06-2011, 10:41 PM
I thought all the CVOs 110" engine issues were resolved after '07. Now I don't know what to think. At least I'm under warranty. My confidence in HD to make this right is still high.
#87
10-06-2011, 11:13 PM
http://www.cvoharley.com
Consider joining up. Those guys are a wealth of knowledge about the CVO bikes. If you post your issue they might be able to give you some insight.
#88
10-06-2011, 11:54 PM
I can definitely understand the OP's feeling of wanting to get to the front of the line after just buying the bike. I had a breakdown on a previous bike after a few days, and had it towed to the dealer. I had just bought it 5 days prior, and they had a tech waiting for it when the tow truck arrived. It's all part of customer service, which has dwindled down to nothing for many companies over the past few years. For the OP, it's not like he wants an oil change, or an accessory installed, or a bird **** on the bike and peeled the paint, he's got a potential mechanical failure on a brand new purchase (being a CVO is irrelevant). There is a high expectancy to make this right as soon as possible. If someone leaves my shop after dropping some major coin and has an issue, or a malfunction, I make sure they are taken care of immediately, and the problem is solved...especially if it is within a week. I'm not sure about every dealer, but I know the ones' here locally have techs that do just maintenance and accessories, and others that perform the actual mechanical jobs. It's not going to effect someone's oil change that they could be doing themselves, to take care of someone who just bought a bike and broke down. And to all the one's who say "Get to back of the line", and "Wait your turn"...would be the first one's screaming if the same happened to you after a week of owning the bike. Again, the fact of it being a CVO is not the issue, the issue is about making things right with a new customer.
-Dusty
#89
10-07-2011, 12:03 AM
Have you been over to the CVO website?
http://www.cvoharley.com
Consider joining up. Those guys are a wealth of knowledge about the CVO bikes. If you post your issue they might be able to give you some insight.
http://www.cvoharley.com
Consider joining up. Those guys are a wealth of knowledge about the CVO bikes. If you post your issue they might be able to give you some insight.
BTW thanks.
#90
10-07-2011, 03:28 AM
