Left stranded by brand new CVO
#221
10-23-2011, 12:06 PM
Road Master
subscrided and agree...that customer service is lacking. If this happened in my shop then my answer would be simple..."my apologies Mr. (name) but we are swamped right now but I promise I will get someone to at least diagnose this problem for you before the end of the day." Now here is the kicker...someone might actually have to stay a little late for a valued customer that has a 9 day old bike whose motor has failed! I know that must be a very far reaching concept to customer service but we can all dream...
#222
10-23-2011, 03:32 PM
Wow. $50K. Wife and I have spent well over $50K on 2 Harleys in the past 2 years. And I was given free "priority service" for the first two years for both bikes as a perk. So I should ALWAYS go to the front of the line if I need service on either bike?
And a dealership should give priority to a NEW customer? Rather than customers which may have been loyal for several years? I call that plan arrogance.
If you're on the road and traveling you should go to the front of the line. otherwise, first come first serve. If you're not happy with it, cancel your check and tell them to take the lemon back. Otherwise, suck it up. Don't care what you bought or what you spent, I like it that money doesn't move you to the front at MOCO
And a dealership should give priority to a NEW customer? Rather than customers which may have been loyal for several years? I call that plan arrogance.
If you're on the road and traveling you should go to the front of the line. otherwise, first come first serve. If you're not happy with it, cancel your check and tell them to take the lemon back. Otherwise, suck it up. Don't care what you bought or what you spent, I like it that money doesn't move you to the front at MOCO
As for priority, it's an industry standard. I get priority service when I bought a new Gold Wing, new Mercedes, a new BMW, a new Lexus and when I get one of our Rolex watches serviced. It's nothing new. Some HD dealership provide it as well. If you think for one minute that your dealership service dept won't let someone ahead of you after being greased with a $20 to $100 bill you're living in denial. Though I'm capable of playing rich-*****, I don't.
Ride safe.
#223
10-23-2011, 03:51 PM
Cant believe guys are still goin after ya, 9 day old TOP OF THE LINE model that HD makes, takes a ****. I woulda lost my mind. And btw if my bike was in for service, and I was told itd be 2 more days, because there was a more serious priority job, id be fine with that. But maybe thats because im not a purchaser of new bikes. Anyways you handled the situation quite well in my mind, but again the best of the best that the MoCo offers, they shouldve bent over backward for ya.
#224
10-23-2011, 03:59 PM
Cant believe guys are still goin after ya, 9 day old TOP OF THE LINE model that HD makes, takes a ****. I woulda lost my mind. And btw if my bike was in for service, and I was told itd be 2 more days, because there was a more serious priority job, id be fine with that. But maybe thats because im not a purchaser of new bikes. Anyways you handled the situation quite well in my mind, but again the best of the best that the MoCo offers, they shouldve bent over backward for ya.
As for those still after me. Let them vent, hopefully it'll make them feel better about themselves., and to the rest of us, some amusement.
#225
10-23-2011, 04:14 PM
#227
10-23-2011, 10:17 PM
#229
10-24-2011, 06:24 AM
Mercedes
I found it hard to get priority service at my Mercedes dealership because so many of them were defective. I bought one new, and it was always in the shop being repaired. Got so mad at sitting in the waiting room lamenting with other MB owners over the poor quality, that I finally just drove it to the Lexus dealer and bought my LS430, and it keeps me out of the waiting room. I hope your CVO lives up to your expectations.
#230
10-24-2011, 08:22 AM