Originally Posted by PTAG

Guys, I am not sure what to think.

I just picked up a used Street Glide 2 weeks ago with 7,000 miles on it. I quickly understand it needs some shocks. Did a lot of research. And I mean a lot. I concluded that Ohlin's were what I wanted. And from what I could tell this guy Howard was the place to go. At the time I had not found this thread. Here is a factual, Step by step, of where I am at so far. I hope Howard takes the time to read this so he will understand why I am sitting here perplexed about buying from him.

1. On Sunday, 9/13/15, I write Howard an email supplying him in detail who I was, what I have, how I ride, who rides with me, etc. and ask for his help in deciding what shocks to buy from him.

2. Monday, 9/14/15, It's 11 pm and time to hit the sack. No reply from Howard. Understandable. Only been 1 business day.

3. Tuesday, 9/15/15, n 10 a.m., no reply so I call Howard. He seemed liked a nice guy. He spent a lot of time with me providing me with the information I needed to decide for myself what I needed to buy. I figured out real quick he was not going to make the decision for me and I understood why. We did, together, come to the conclusion that I wanted #2-#2(B). He said with my specifications all he needed to do was take a set out of the box, set them, test them, and he could get them out today...Tuesday. I thought cool, I could get them and have them for the weekend. He explained the ordering process. Basically use his form to send in the order. He reviews it and sends you an invoice with the ways to pay. You pay and sit back and wait for your shocks. He did suggest I first read two articles to confirm my selection and gave me the links. I read them both and felt good about my decision so I places my order. I received the automated email telling me my order had been received. I called Howard back to let him know I had sent the order.

4. Tuesday, 5:00 pm. Got home from work and no invoice yet. I am wondering what's the deal. Afterall he was going to get them out today, Tuesday. OK, I give it another hour and then call him. He answers and I ask where he is at on my order. He doesn't even remember who I am! I tell him I am the guy in Texas that talked to him for 30 minutes today and ordered a pair of shocks, ete, etc. His reply is...Do you know how many people I talked to in Texas today?? Goes on and one about how busy he is. I said I understand and glad he was doing so well but again told him I would like him to process my order. He says he understands.

5. Tuesday, 11 pm. Time to go to bed and still nothing from Howard. I send him a copy of the automated email I received back from him and reminded him again I want to give him some money in exchange for some of his shocks.

6. Wednesday, 11 AM. Nothing from Howard. I pretty much decided at the point he doesn't want to sell me anything. Not sure why. I have been pleasant to him. Great conversation. Just sitting here shacking my head. I decided I was not calling him again. I would just wait on him. Decided to take a nap. That's what us retired guys do at this time of day

7. Wednesday, Noon. I am napping and the cell phone starts ringing. I can't get to it quick enough so it goes to voicemail. I got up at about 12:30 and looked to see who it was. It was a call form Howard! Finally he was ready to process my order! I am getting excited now. He must have a question about my order. So I listen to the voicemail from him. He says "This is Howard from Motorcycle Metal. I received an email from you on Sunday and calling to see how I can help you. Please call me back"

What????? I am not believing this! I get on the computer and he has replied to my Sunday email saying he has left me a voicemail.

Now, if I were you I wouldn't believe all this I have written but I promise you this is exactly what happened. I just don't understand this whole deal. Maybe I am in the twilight zone. I still haven't given up but certainly concerned at this point. What if I order from him. Will I ever get my product.

That's it and that's where I am.

Howard, I hope you read this and understand how strange this seems to me.

Now for all you flame throwers, there is nothing wrong with this post. It's factual. I just want to do business with Howard. Can anyone tell me how to do that? I just want to send him money for shocks! I think

Originally Posted by PTAG

Guys, I am not sure what to think.

I just picked up a used Street Glide 2 weeks ago with 7,000 miles on it. I quickly understand it needs some shocks. Did a lot of research. And I mean a lot. I concluded that Ohlin's were what I wanted. And from what I could tell this guy Howard was the place to go. At the time I had not found this thread. Here is a factual, Step by step, of where I am at so far. I hope Howard takes the time to read this so he will understand why I am sitting here perplexed about buying from him.

1. On Sunday, 9/13/15, I write Howard an email supplying him in detail who I was, what I have, how I ride, who rides with me, etc. and ask for his help in deciding what shocks to buy from him.

2. Monday, 9/14/15, It's 11 pm and time to hit the sack. No reply from Howard. Understandable. Only been 1 business day.

3. Tuesday, 9/15/15, n 10 a.m., no reply so I call Howard. He seemed liked a nice guy. He spent a lot of time with me providing me with the information I needed to decide for myself what I needed to buy. I figured out real quick he was not going to make the decision for me and I understood why. We did, together, come to the conclusion that I wanted #2-#2(B). He said with my specifications all he needed to do was take a set out of the box, set them, test them, and he could get them out today...Tuesday. I thought cool, I could get them and have them for the weekend. He explained the ordering process. Basically use his form to send in the order. He reviews it and sends you an invoice with the ways to pay. You pay and sit back and wait for your shocks. He did suggest I first read two articles to confirm my selection and gave me the links. I read them both and felt good about my decision so I places my order. I received the automated email telling me my order had been received. I called Howard back to let him know I had sent the order.

4. Tuesday, 5:00 pm. Got home from work and no invoice yet. I am wondering what's the deal. Afterall he was going to get them out today, Tuesday. OK, I give it another hour and then call him. He answers and I ask where he is at on my order. He doesn't even remember who I am! I tell him I am the guy in Texas that talked to him for 30 minutes today and ordered a pair of shocks, ete, etc. His reply is...Do you know how many people I talked to in Texas today?? Goes on and one about how busy he is. I said I understand and glad he was doing so well but again told him I would like him to process my order. He says he understands.

5. Tuesday, 11 pm. Time to go to bed and still nothing from Howard. I send him a copy of the automated email I received back from him and reminded him again I want to give him some money in exchange for some of his shocks.

6. Wednesday, 11 AM. Nothing from Howard. I pretty much decided at the point he doesn't want to sell me anything. Not sure why. I have been pleasant to him. Great conversation. Just sitting here shacking my head. I decided I was not calling him again. I would just wait on him. Decided to take a nap. That's what us retired guys do at this time of day

7. Wednesday, Noon. I am napping and the cell phone starts ringing. I can't get to it quick enough so it goes to voicemail. I got up at about 12:30 and looked to see who it was. It was a call form Howard! Finally he was ready to process my order! I am getting excited now. He must have a question about my order. So I listen to the voicemail from him. He says "This is Howard from Motorcycle Metal. I received an email from you on Sunday and calling to see how I can help you. Please call me back"

What????? I am not believing this! I get on the computer and he has replied to my Sunday email saying he has left me a voicemail.

Now, if I were you I wouldn't believe all this I have written but I promise you this is exactly what happened. I just don't understand this whole deal. Maybe I am in the twilight zone. I still haven't given up but certainly concerned at this point. What if I order from him. Will I ever get my product.

That's it and that's where I am.

Howard, I hope you read this and understand how strange this seems to me.

Now for all you flame throwers, there is nothing wrong with this post. It's factual. I just want to do business with Howard. Can anyone tell me how to do that? I just want to send him money for shocks! I think

Originally Posted by FastHarley

I would have just suggest to call. However you chose not to do that and post on here. Calling back might have been better. I get up at 4:30 am and hit my computer answering e-Mails. Many that have nothing to do with what I am doing but I offer unrelated help. This takes time just like this e-Mail does and takes me away from working. I received a phone call about this post from another member. I do work on the shocks but I devoted time to do e-Mails all day. Yes, I receive many phone calls and just like yours, it takes a lot of time as I never hang up without answering all of yours and other customers concerns & technical questions.. I can either do e-Mails, build shocks, or answer posts. I can not do two things at a time. If I called you is because because your simple order form could have been filled out incorrectly like some are. When that happens, I call and as in your case I call to rectify and process the order.

I am sorry when I called at noon on Wednesday/today. You said that "This is Howard from Motorcycle Metal. I received an email from you on Sunday and calling to see how I can help you. Please call me back". Did you actually think I wanted to just talk mindlessly to you? I needed the correct information on the forum you sent so I could send you an invoice.

I always start working from very early in the AM to usually 10pm and I do this since early January until today, 7 days a week. So much for DynaJ: The way I see this guy Howard is he could really care less about his customer. Another clown who knows nothing but negativity and has not accomplished anything.

PTAG What do you think I am doing all day? My phone rang very little so the phone was not busy if you would have tried calling. I will be working up until around 10pm tonight.

Tomorrow I am going to take maybe 1 1/2 hours off to go to the dentist around 11am until ?

Originally Posted by FastHarley

PTAG What do you think I am doing all day? My phone rang very little so the phone was not busy if you would have tried calling. I will be working up until around 10pm tonight.

Tomorrow I am going to take maybe 1 1/2 hours off to go to the dentist around 11am until ?

Originally Posted by PTAG

Howard,

What is wrong with you? Are you really serious? I have bent over backwards trying to support this forum. HDFORUMS.com is my favorite motorcycle site on the internet. I have had over 50 bikes since 1996 (That was when I was working). I always try to support this sites vendors. I just bought a Power Vision from Fuel Moto. They are an example of a vendor who knows how to do business. Best customer support I have had in my 62 years.

After reading my post instead of posting your BS reply here you should have called me and apologized and then asked me for my order. YOU STILL HAVEN'T CALLED ME FOR MY ORDER!! Was I not clear in my previous post? I have called, email'd, and as a last resort posted here so you would take my order and send me some shocks. I have never worked so hard trying to give business to a forum sponsor.

I now understand you don't want my business. I just don't understand why. I am not and have not talked bad about you but I will make a suggestion to you. Get some help. Find a hot honey to work the phones and take the orders. Basically run the business side of your business. Do what you do best, make shocks and educate. I think your are a talented guy but you can't do it all. This is what kills a lot of small businesses. I bet you have missed a lot of business over the years.

Howard, I did everything you asked. I emailed you my specs. I listened to you and learned what you needed me to learn. I read the documents you asked me to read. After understanding all that I placed my order. I did my part. You just didn't do yours. I am sorry you cannot own up to your issues. Quit giving excuses and get your act together. Don't promise what you cannot deliver. That's what you did to me. When you can't remember talking to me in the morning when I call you in the evening you are way overwhelmed.

Howard, I truly mean no disrespect, but you won't get my business. I'll ride the damn screwed up Harley shocks before I will order anything from you. You took time to type some crap here instead of taking the time to call me and complete the order. You took your time to post more crap here instead of sending me an invoice.

Take care Howard. I wish you luck in all your business endeavors. I am now going to spend my time researching other options and vendors. I am hoping there are other vendors that support this forum sell shocks.

Thanks everyone for reading all this.

PTAG

PS. WHOEVER CALLED Howard about my post. Please call him again and see if he remembers you calling before