mine same problem but out of warranty,just installed sony from biketronics with ipod tray.love it.take the free rtadio for as long as u can.then go aftermarket.

 

WTF?! now my **** HK is back to on & off again. I'm so glad I ordered a new radio. Gotta say I do love tunes on a bike!

 

My '09 is in the shop. No left rear speaker (or left speaker in my headset) and no intercom on rear seat. So far the dealer has replaced some pins.....and worse case is radio is bad.

chuck

 

The same thing happened to me with my 09 Ultra coming back from a 5k trip, speakers cut out turn radio off and on again they would work for a few minutes then crap out again. I was 2 weeks outside my warranty and did a little research. What I found out is the dealers are aware of it and mine was caused by the radio resting on the front two handle bar clamp bolts, they have a service bulletin out on it and has the part number for the replacement screws that fixes the radio from hitting the screws and the vibration cracks a board in the radio according to Iron Cross. I took my fairing off and sure enough the radio had marks on the bottom from the radio resting on the bolts. Sent the radio to Iron Cross put it back in with the shorter bolt heads and have plenty of clearance and no problems since. Thats just my story.

 

The Service bulletin number was M1289 I found it in this forum you can search for the title "HK radio scratching cd's"

 

I ended up replacing my whole sound system...what a freaking difference!!!

I went with a:
Sony Bluetooth head unit
J&M Rokker 500W 4 Channel amp
Hertz 6.5" High Energy Speakers
Cycle Visions Bagger Audio Lids w/ Polk 6x9's

For a sound system with only 4 speakers, it sounds amazing!

 

Mine's boxed up and ready to ship to Iron Cross tomorrow. Since I only use the AUX function, I decided to get the HK repaired instead of going aftermarket. Getting the AUX in the back so no one will no there's a satellite receiver or Ipod on the bike (both are mounted in the saddlebag).

FYI- If you get your radio repaired by Iron Cross the first time for the $250, if anything goes wrong in the future, it's only a $65 charge. Here's what they told me......

"Currently, our average re-repair cost (for the lifetime of the radio with the original customer) is $65. We typically only bill parts on re-repairs".

That and they will be extending their warranty period from 6 months to 1 year in the very near future.

I have to say, they have responded to all of my e-mails with straight forward honest answers. I don't see how you could go wrong by letting them repair your HK radio.

 

Mine is enroute back from Iron Cross, when the time comes for a new bike if HD is still using these POS stereos, it might be a deal breaker.