BEWARE!! EZ-UP FAILS and no warranty offered...(REPOSTED)
#71
03-21-2011, 08:47 PM
In my line of work I run into situations like this every now and then. One question here that I always consider is, did the bend occur after the weld gave way? Sometimes we don't know what came first the chicken or the egg. All must be considered.
Anyway the fact is $50.00 is a small price to pay for customer satisfaction. I have given in sometimes (and spent a hell of a lot more money) just to keep the customer happy. One thing though, I do not forget if it is a questionable call and if other situations keep coming up from the same customer we then have a problem...he would at that time be on his own.
Anyway the fact is $50.00 is a small price to pay for customer satisfaction. I have given in sometimes (and spent a hell of a lot more money) just to keep the customer happy. One thing though, I do not forget if it is a questionable call and if other situations keep coming up from the same customer we then have a problem...he would at that time be on his own.
#72
03-21-2011, 08:49 PM
customer satisfaction
In my line of work I run into situations like this every now and then. One question here that I always consider is, did the bend occur after the weld gave way? Sometimes we don't know what came first the chicken or the egg. All must be considered.
Anyway the fact is $50.00 is a small price to pay for customer satisfaction. I have given in sometimes (and spent a hell of a lot more money) just to keep the customer happy. One thing though, I do not forget if it is a questionable call and if other situations keep coming up from the same customer we then have a problem...he would at that time be on his own.
Anyway the fact is $50.00 is a small price to pay for customer satisfaction. I have given in sometimes (and spent a hell of a lot more money) just to keep the customer happy. One thing though, I do not forget if it is a questionable call and if other situations keep coming up from the same customer we then have a problem...he would at that time be on his own.
#73
03-21-2011, 09:04 PM
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Ok, Rob has stepped up to the plate and taken care of the customer, He has been properly beaten about the head and shoulders and admitted that he went the wrong way in this situation and if he had to do it all over again he would have take a different path.
It takes a MAN to admit a mistake and we all make them. I also bet in the future warranty repairs will go much smoother for the customer. I.E. refusing just is worth the hassle.
Rob, You have a great product. Now how about a discount to all HD fourm members
It takes a MAN to admit a mistake and we all make them. I also bet in the future warranty repairs will go much smoother for the customer. I.E. refusing just is worth the hassle.
Rob, You have a great product. Now how about a discount to all HD fourm members
#74
03-21-2011, 09:46 PM
Wow Rod. Who knew it would come to this.
I've always believed that, in business, a problem is your greatest marketing tool because it gives you the opportunity to show people what you're made of.
I'm glad to see you reconsidered your position. Even if the customer could have "abused" his stand, the points you make fixing it for him are worth way more than $50.
I'm still a fan of the product and you were very generous when you signed on as a vendor here and gave me the group discount for a prior purchase. I never forgot that. I hope you can still make this work in your favor. Don't let the detractors get to you. You humbled yourself and did the right thing. What more can anyone ask. JB
I've always believed that, in business, a problem is your greatest marketing tool because it gives you the opportunity to show people what you're made of.
I'm glad to see you reconsidered your position. Even if the customer could have "abused" his stand, the points you make fixing it for him are worth way more than $50.
I'm still a fan of the product and you were very generous when you signed on as a vendor here and gave me the group discount for a prior purchase. I never forgot that. I hope you can still make this work in your favor. Don't let the detractors get to you. You humbled yourself and did the right thing. What more can anyone ask. JB
#75
03-21-2011, 09:58 PM
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Ok, Rob has stepped up to the plate and taken care of the customer, He has been properly beaten about the head and shoulders and admitted that he went the wrong way in this situation and if he had to do it all over again he would have take a different path.
It takes a MAN to admit a mistake and we all make them. I also bet in the future warranty repairs will go much smoother for the customer. I.E. refusing just is worth the hassle.
Rob, You have a great product. Now how about a discount to all HD fourm members
It takes a MAN to admit a mistake and we all make them. I also bet in the future warranty repairs will go much smoother for the customer. I.E. refusing just is worth the hassle.
Rob, You have a great product. Now how about a discount to all HD fourm members
Thanks for the kind words, I needed some.
BTW I always give forum members discounts when they ask. I also answer emails on weekends and give out my personal cell number to folks having trouble with installs or have other questions. I made a bad call on this one but I have learned a lot about taking care of warranty issues too.
#76
03-21-2011, 10:38 PM
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#77
03-21-2011, 10:43 PM
Thanks for the kind words, I needed some.
BTW I always give forum members discounts when they ask. I also answer emails on weekends and give out my personal cell number to folks having trouble with installs or have other questions. I made a bad call on this one but I have learned a lot about taking care of warranty issues too.
BTW I always give forum members discounts when they ask. I also answer emails on weekends and give out my personal cell number to folks having trouble with installs or have other questions. I made a bad call on this one but I have learned a lot about taking care of warranty issues too.
#78
03-21-2011, 10:48 PM
Road Master
Thanks for the kind words, I needed some.
BTW I always give forum members discounts when they ask. I also answer emails on weekends and give out my personal cell number to folks having trouble with installs or have other questions. I made a bad call on this one but I have learned a lot about taking care of warranty issues too.
BTW I always give forum members discounts when they ask. I also answer emails on weekends and give out my personal cell number to folks having trouble with installs or have other questions. I made a bad call on this one but I have learned a lot about taking care of warranty issues too.
#79
03-21-2011, 10:53 PM
....correct, sarcasm.
Last edited by YtseJam; 03-22-2011 at 03:47 PM.
#80
03-21-2011, 11:02 PM
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I have one on my 07 Ultra since it was almost new. Love it. Is pretty much concealed when in the up position. No big ugly bars hanging way out. I shopped around when I bought it. Glad I picked Rivco.