BEWARE!! EZ-UP FAILS and no warranty offered...(REPOSTED)
#61
03-21-2011 | 06:30 PM
Tourer
Joined: Nov 2010
Posts: 255
Likes: 2
From: Athens, AL
All I keep thinking is... Man! This was not worth 50.00 and all the negative publicity it has created...
It would have been a heck of a lot better to provide a replacement and have the customer praise how wonderful customer service was...
This is one of those situations, as a vendor, where even if you win, you lose...
It would have been a heck of a lot better to provide a replacement and have the customer praise how wonderful customer service was...
This is one of those situations, as a vendor, where even if you win, you lose...
Sadly....what if there were no forum?....Would this customer have been taken care of?
Not piling on here....that's just the way it is....
#62
03-21-2011 | 08:13 PM
Road Master
Joined: Dec 2006
Posts: 844
Likes: 4
From: Central California
I'm sure that all the customers who have this product don't belong to this forum, so am I to assume this is the only problem anyone has had? I really think that for all the business Rod says he is involved in, why quarrel over $50? If Glofish88 would have been taken care of, and he would have either posted here or told a friend about the service he received, wouldn't that cost have been recovered at least 10 times over? I can see the frustration here. It seems at times if you don't hire a lawyer to go over a contract, or in this case a warranty with a fine tooth come, the "loophole" will win out most of the time. Can I jump to the conclusion that most of us have been there....done that? I applaud Rod for probably doing what he should have done to begin with, but at least here, it's probably cost him more than the money in time and possible lost sales. And while I'm at it....
Does it occur to you that those with post counts that don't elevate themselves to what passes your smell test may have other things that take up their time instead of posting on forums? Like perhaps running a business, working or raising a family....or even riding? Maybe you're better at balancing your time? Are all of your 2000+ posts based on members waiting with baited breath to catch your input on something? I belong to a few different places based on various things I'm into, but I've never thought of dismissing a point I may differ from based on the number of posts a member has.....so should I start? Just checking.....
Does it occur to you that those with post counts that don't elevate themselves to what passes your smell test may have other things that take up their time instead of posting on forums? Like perhaps running a business, working or raising a family....or even riding? Maybe you're better at balancing your time? Are all of your 2000+ posts based on members waiting with baited breath to catch your input on something? I belong to a few different places based on various things I'm into, but I've never thought of dismissing a point I may differ from based on the number of posts a member has.....so should I start? Just checking.....
Last edited by YtseJam; 03-21-2011 at 08:16 PM.
#63
03-21-2011 | 09:01 PM
Seasoned HDF Member
Joined: Jan 2011
Posts: 149,460
Likes: 50,230
From: Southeast Michigan 15 Minutes East Of Hell
So it is bent....which direction is the bend? How could it possibly bend downward if it only takes 50 lbs of pressure to raise the bike, wouldn't the bike raise and the stand bottom out long before enough pressure was able to be applied to cause a bend? I know it didn't bend upward cause that's impossible under any circumstance, the bike is in the way. So in reality, the only way to bend that arm by abuse would be to load the bike down with about 1000 pounds and then jump up and down on the arm.
Just for the record, I am indeed a disgruntled former EZ-UP owner. I had one on my '08 Ultra and no matter how hard I or anyone else tried it simply would not lift the bike while straddling the seat, not even close. And i'm a big guy of 250 pounds and 6'2". I did complain about this way back when I purchased it in 2008 and Rod basically said I was full of sh*t. My bike was stock height and according to the product number I was sent the correct stand, but was it?. I just dropped the issue and got use to lifting the bike from the side once off of it.
I wasn't full of sh*t then and i'm not full of sh*t now, and no bike I ever own will ever see one of his products again. Not because I don't think they are good, because of the attitude behind them.
Just for the record, I am indeed a disgruntled former EZ-UP owner. I had one on my '08 Ultra and no matter how hard I or anyone else tried it simply would not lift the bike while straddling the seat, not even close. And i'm a big guy of 250 pounds and 6'2". I did complain about this way back when I purchased it in 2008 and Rod basically said I was full of sh*t. My bike was stock height and according to the product number I was sent the correct stand, but was it?. I just dropped the issue and got use to lifting the bike from the side once off of it.
I wasn't full of sh*t then and i'm not full of sh*t now, and no bike I ever own will ever see one of his products again. Not because I don't think they are good, because of the attitude behind them.
#64
03-21-2011 | 09:02 PM
Road Captain
Joined: Sep 2008
Posts: 628
Likes: 1
I have placed the customers stand out in the shop for repair. The entire lower half will be replaced and the stand will be shipped back to him with my sincere apology for not taking this tack originally.
We don’t have many issues with either the center stand we build, the wheel chock we have been building for 8 years, or any of the products we make. We also weld for Mercury Marine, Ditch Witch and others. I purchased a large Kuka robotic welder which can be seen at work on my web site and it does fantastic work and the material I use is high tensile DOM tubing with and additional piece of 1018 CRS driven into the center of the foot lever for extra strength. I am not sure what it took to bend the rod but like I have tried to explain, if the weld failed at the joint there would not have been enough strength for the bend to have occurred. My opinion/judgment was based on past experience but as many have pointed out this is not always the most important consideration in business. So again I am sorry I wasn’t smart enough to know how best to handle this before the poop storm. Again, we just don’t have many issues with the center stand. Lesson learned….
Rod B
We don’t have many issues with either the center stand we build, the wheel chock we have been building for 8 years, or any of the products we make. We also weld for Mercury Marine, Ditch Witch and others. I purchased a large Kuka robotic welder which can be seen at work on my web site and it does fantastic work and the material I use is high tensile DOM tubing with and additional piece of 1018 CRS driven into the center of the foot lever for extra strength. I am not sure what it took to bend the rod but like I have tried to explain, if the weld failed at the joint there would not have been enough strength for the bend to have occurred. My opinion/judgment was based on past experience but as many have pointed out this is not always the most important consideration in business. So again I am sorry I wasn’t smart enough to know how best to handle this before the poop storm. Again, we just don’t have many issues with the center stand. Lesson learned….
Rod B
#66
03-21-2011 | 09:18 PM
Outstanding HDF Member
Joined: Apr 2010
Posts: 3,373
Likes: 4
Just for the record, I am indeed a disgruntled former EZ-UP owner. I had one on my '08 Ultra and no matter how hard I or anyone else tried it simply would not lift the bike while straddling the seat, not even close. And i'm a big guy of 250 pounds and 6'2". I did complain about this way back when I purchased it in 2008 and Rod basically said I was full of sh*t. My bike was stock height and according to the product number I was sent the correct stand, but was it?. I just dropped the issue and got use to lifting the bike from the side once off of it.
Just bustin you *****. More so because when I bought mine I watched a gal that weighed maybe a buck 30 do it on Rod's bike with little to no effort.
I have one, I luv it and recommend it to anyone that asks me about it.
#67
03-21-2011 | 09:26 PM
Banned
Joined: Jul 2008
Posts: 1,036
Likes: 67
Have you seen that advertisement on TV from some tire company. It says "If ever you are not satisfied with our product, bring it back" The next scene is some little old lady pitching a tire and wheel through their front window.
I am not advocating violence of any sort here, but Rod had better hope some little old lady never buys one of his products and decides that revenge is her only avenue of making things right.
I am not advocating violence of any sort here, but Rod had better hope some little old lady never buys one of his products and decides that revenge is her only avenue of making things right.
#68
03-21-2011 | 09:29 PM
Outstanding HDF Member
Joined: May 2007
Posts: 3,077
Likes: 26
I agree. Kinda reminds me of another forum sponsor.
#69
03-21-2011 | 09:42 PM
And while I'm at it....
Does it occur to you that those with post counts that don't elevate themselves to what passes your smell test may have other things that take up their time instead of posting on forums? Like perhaps running a business, working or raising a family....or even riding?
Does it occur to you that those with post counts that don't elevate themselves to what passes your smell test may have other things that take up their time instead of posting on forums? Like perhaps running a business, working or raising a family....or even riding?
I'm retired.
Suit yourself. It's really up to you. Have a nice day.
#70
03-21-2011 | 09:44 PM
Road Warrior
Joined: Apr 2006
Posts: 1,469
Likes: 0
From: 310
Good god, another "Best speaker on the market" forum sponsor bash thread!!!
https://www.hdforums.com/forum/touri...nd-beyond.html
https://www.hdforums.com/forum/touri...nd-beyond.html