Shot DOWN by Dealer on Tire Recall
#21
03-14-2011, 03:10 PM
Join Date: Oct 2009
Location: Far (FAR) West Texas
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Some where on here the actual bulletin was posted. It is very clear as to what the customer needs to state and exactly what the dealer needs to do for reimbusement. When I had the front tire on my 09 replaced, I actually printed the bulletin and took it when the appt was scheduled. You should have seen the look on their face when I showed it to them, it was priceless!
I have the bulletin as well. It is crystal clear like you say.
My tire has just over 9,600 miles on it.
#22
03-14-2011, 03:10 PM
Elite HDF Member
Does anyone know the bulletin #? I'm outta warranty but the bulletin might work. I also need to see a bulletin on ABS. Apparantly some of the '09's need it re-flashed cuz it comes on too soon. I've had my ABS come on a few times it shouldn't have. Was glad to know it works but in those cases really wish it hadn't.
#23
03-14-2011, 03:28 PM
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#24
03-14-2011, 03:36 PM
6th Gear
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i went thru this with my 09 ultra. bulliten say's free tire unless tread left is under 2/32 at that point u pay half the cost of tire. u can download bullitin.
service buliten M-1258a. my tire had over 15k and i got a new one
service buliten M-1258a. my tire had over 15k and i got a new one
Last edited by naturalone11; 03-14-2011 at 03:52 PM. Reason: add info
#26
03-14-2011, 04:13 PM
#27
03-14-2011, 04:14 PM
Elite HDF Member
Does anyone know the bulletin #? I'm outta warranty but the bulletin might work. I also need to see a bulletin on ABS. Apparantly some of the '09's need it re-flashed cuz it comes on too soon. I've had my ABS come on a few times it shouldn't have. Was glad to know it works but in those cases really wish it hadn't.
PM me your email address and I'll email them to you. I can't attach them here, they're too big.
#28
03-14-2011, 04:20 PM
Road Master
I think I have the tire bulletin on my computer at the office, but I did find the one for the ABS bulletin. It is M1251.
●
SERVICE BULLETIN
®
IMPORTANT NOTE
In the interest of preserving customer safety and satisfaction, always check for outstanding recalls whenever any motorcycle is brought into your
dealership for either maintenance or service.
©2009 H-D
ROUTING SERVICE
MANAGER
SALES
MANAGER
PARTS
MANAGER
WARRANTY
PROCESS
MANAGER
LEAD
TECHNICIAN
TECHNICIAN
NO.1
TECHNICIAN
NO. 2
TECHNICIAN
NO. 3
RETURN
THIS TO
INITIAL HERE
CALIBRATION UPGRADE FOR 2009
TOURING MODELS WITH ABS
Purpose
Since Harley-Davidson is committed to continuous improvement,
an ABS (Anti-Lock Brake System) calibration change
was recently incorporated into 2010 ABS equipped Touring
model motorcycles on the production line. These changes
can be applied to 2009 Touring model motorcycles as well.
The refinement to the ABS calibration reduces the likelihood
of unintended ABS activations when braking over bumps,
cracks, and other road surface anomalies in otherwise good
traction conditions. The change also reduces the likelihood of
unintended ABS activation during threshold braking. It also
permits reuse of the Hydraulic Control Unit (HCU) if Electrical
Control Unit (ECU) replacement is required.
In the interest of promoting customer satisfaction, Harley-
Davidson has decided to offer this change as a current production
ABS calibration upgrade at no charge to all owners of
2009 Touring model motorcycles. This offer includes stock
production, Police and CVO motorcycles. This calibration
upgrade offer is valid from now to the end of the motorcycle’s
warranty period.
Motorcycles Affected
All 2009 model year Touring model motorcycles equipped
with ABS.
Required Dealer Action
If customer expresses concern with ABS performance, proceed
with the following steps prior to performing other diagnosis:
1. Connect Digital Technician to the vehicle. If the displayed
ECU calibration is 32836-09, then the ECU
should be reflashed to the 32836-09A calibration.
NOTES
®
IMPORTANT NOTE
In the interest of preserving customer safety and satisfaction, always check for outstanding recalls whenever any motorcycle is brought into your
dealership for either maintenance or service.
©2009 H-D
ROUTING SERVICE
MANAGER
SALES
MANAGER
PARTS
MANAGER
WARRANTY
PROCESS
MANAGER
LEAD
TECHNICIAN
TECHNICIAN
NO.1
TECHNICIAN
NO. 2
TECHNICIAN
NO. 3
RETURN
THIS TO
INITIAL HERE
CALIBRATION UPGRADE FOR 2009
TOURING MODELS WITH ABS
Purpose
Since Harley-Davidson is committed to continuous improvement,
an ABS (Anti-Lock Brake System) calibration change
was recently incorporated into 2010 ABS equipped Touring
model motorcycles on the production line. These changes
can be applied to 2009 Touring model motorcycles as well.
The refinement to the ABS calibration reduces the likelihood
of unintended ABS activations when braking over bumps,
cracks, and other road surface anomalies in otherwise good
traction conditions. The change also reduces the likelihood of
unintended ABS activation during threshold braking. It also
permits reuse of the Hydraulic Control Unit (HCU) if Electrical
Control Unit (ECU) replacement is required.
In the interest of promoting customer satisfaction, Harley-
Davidson has decided to offer this change as a current production
ABS calibration upgrade at no charge to all owners of
2009 Touring model motorcycles. This offer includes stock
production, Police and CVO motorcycles. This calibration
upgrade offer is valid from now to the end of the motorcycle’s
warranty period.
Motorcycles Affected
All 2009 model year Touring model motorcycles equipped
with ABS.
Required Dealer Action
If customer expresses concern with ABS performance, proceed
with the following steps prior to performing other diagnosis:
1. Connect Digital Technician to the vehicle. If the displayed
ECU calibration is 32836-09, then the ECU
should be reflashed to the 32836-09A calibration.
NOTES
●
If the brake system has not been opened since factory
installation or a recent ABS Service has been performed
and it is apparent that there is no air in the hydraulic system,
it is not necessary to perform the "Manual Bleed"
procedures within the ABS Service Procedure after
recalibration. You must follow all other steps which check
for proper brake operation and clear the C1158 code.
and it is apparent that there is no air in the hydraulic system,
it is not necessary to perform the "Manual Bleed"
procedures within the ABS Service Procedure after
recalibration. You must follow all other steps which check
for proper brake operation and clear the C1158 code.
●
A proper "Manual Brake Bleed" procedure must be performed
* These codes may need to be downloaded into
at each appropriate step of the ABS Service if
the brake lines have been opened for any reason.
the brake lines have been opened for any reason.
2. Complete ABS Service within Digital Technician after
performing reflash.
Credit Procedure
NOTE
Warranty coverage for calibration updates ends with
normal vehicle warranty.
Complete a warranty claim referencing Service Bulletin
M-1251. Fill in the rest of the claim as follows:
ENTRY FIELD ENTER
Claim Type MC/DEM
Event Problem Part No. 32836-09/DT
Quantity Leave Blank
Primary Labor Code* 2678
Time 0.3 Hours
Customer Concern Code* 9203
Condition Code* 9110
performing reflash.
Credit Procedure
NOTE
Warranty coverage for calibration updates ends with
normal vehicle warranty.
Complete a warranty claim referencing Service Bulletin
M-1251. Fill in the rest of the claim as follows:
ENTRY FIELD ENTER
Claim Type MC/DEM
Event Problem Part No. 32836-09/DT
Quantity Leave Blank
Primary Labor Code* 2678
Time 0.3 Hours
Customer Concern Code* 9203
Condition Code* 9110
* These codes may need to be downloaded into
#29
03-14-2011, 04:20 PM
Elite HDF Member
Re-read it. What it says is, 3/32" and more, you get 100% credit on a new tire
Between 1/32" and 2/32", you get 50% credit
Under 1/32", you get zero credit.
#30
03-15-2011, 01:21 PM
Join Date: Oct 2009
Location: Far (FAR) West Texas
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FINAL UPDATE:
I'm very happy to report that I just picked up my bike with the new front tire - replaced by Barnett HD per the Service Bulletin.
I should really add that since my complaint yesterday, the management at Barnett has been EXTREMELY gracious and professional. Basically, one individual made a mistake yesterday with me (and my tire) and they've quickly corrected the situation. I also spoke with that individual today and he was very cool, apologizing for his mistake and its all good.
Bottom line is that Barnett fixed this problem fast and I have a new tire on my FLHTP as I should. I got some good feedback here from the forum gang and I appreciate that as well.
thanks,
Dean
I'm very happy to report that I just picked up my bike with the new front tire - replaced by Barnett HD per the Service Bulletin.
I should really add that since my complaint yesterday, the management at Barnett has been EXTREMELY gracious and professional. Basically, one individual made a mistake yesterday with me (and my tire) and they've quickly corrected the situation. I also spoke with that individual today and he was very cool, apologizing for his mistake and its all good.
Bottom line is that Barnett fixed this problem fast and I have a new tire on my FLHTP as I should. I got some good feedback here from the forum gang and I appreciate that as well.
thanks,
Dean