My first experience with Harley's Customer Care Department Not Good!
#61
08-27-2010, 07:01 AM
Outstanding HDF Member
Glad to know the problem is solved.
As for the OP having publicly bashed the dealer, I'm sorry but not only didn't he bash but he also didn't mention the name of the dealer so there's no bashing in my book. Last, he wrote that everything was ok now and that he reacted too fast. I don't think the OP was unfair at all.
Finally, let's keep in mind that this thread wouldn't have existed if the dealer didn't swap seats on the OP's bike in the first place. Let's not forget that the seat he had on his bike was not the factory seat and the guy who did it at the dealership knew it.
All bikes made after 1/18/2010 come with the "LOW" seat and this one didn't, although he was manufactured 5 months later.
Cookies and milk for the dealer? I think not.
As for the OP having publicly bashed the dealer, I'm sorry but not only didn't he bash but he also didn't mention the name of the dealer so there's no bashing in my book. Last, he wrote that everything was ok now and that he reacted too fast. I don't think the OP was unfair at all.
Finally, let's keep in mind that this thread wouldn't have existed if the dealer didn't swap seats on the OP's bike in the first place. Let's not forget that the seat he had on his bike was not the factory seat and the guy who did it at the dealership knew it.
All bikes made after 1/18/2010 come with the "LOW" seat and this one didn't, although he was manufactured 5 months later.
Cookies and milk for the dealer? I think not.
#62
08-27-2010, 07:14 AM
So was there some "drop dead" date, where after that manufacture date, all 2010 Ultras would have the new style seat?
If your bike was built prior to that date, is there a recall?
Just my opinion.....if there is not a recall, and the bike was built prior to that cut off date......that sucks......they made a mid-year improvement, and you in essense, bought too early.
If your bike was built prior to that date, is there a recall?
Just my opinion.....if there is not a recall, and the bike was built prior to that cut off date......that sucks......they made a mid-year improvement, and you in essense, bought too early.
#63
08-27-2010, 07:51 AM
You're missing the fact that the seat on his new bike is not the original seat but a different one.
Obviously someone took it off and replaced it by the old model, and guess what, who else than the dealer could have done it?
Now are you telling us that you fully inspected your new bike in and out before you wrote the check? Yeah right!
Obviously someone took it off and replaced it by the old model, and guess what, who else than the dealer could have done it?
Now are you telling us that you fully inspected your new bike in and out before you wrote the check? Yeah right!
And yes - if you do not completly check out ANY vehicle before you purchase, then shame on you. I have bought 3 HD's from a dealer. All have been wheeled outside in the sun and checked out. I even didn't purchase one after I noticed some scratches on the frame that were seen only when out side in the sun. I could not see this when in the showroom.
I have taken ALL for a test ride before I will sign any piece of paper. Same with all the cars I have purchased. Even taken some to a mechanic for a quite look-see.
Do you walk into a show room, point at a bike, and sign the papers? man...i bet the dealers love you. And if you are interested I have a truck for sale. Send me the check and I will ship it out to you. No need to check it out - right?
Last edited by simpkinst; 08-27-2010 at 07:59 AM.
#64
08-27-2010, 08:05 AM
Glad to know the problem is solved.
As for the OP having publicly bashed the dealer, I'm sorry but not only didn't he bash but he also didn't mention the name of the dealer so there's no bashing in my book. Last, he wrote that everything was ok now and that he reacted too fast. I don't think the OP was unfair at all.
Finally, let's keep in mind that this thread wouldn't have existed if the dealer didn't swap seats on the OP's bike in the first place. Let's not forget that the seat he had on his bike was not the factory seat and the guy who did it at the dealership knew it.
All bikes made after 1/18/2010 come with the "LOW" seat and this one didn't, although he was manufactured 5 months later.
Cookies and milk for the dealer? I think not.
As for the OP having publicly bashed the dealer, I'm sorry but not only didn't he bash but he also didn't mention the name of the dealer so there's no bashing in my book. Last, he wrote that everything was ok now and that he reacted too fast. I don't think the OP was unfair at all.
Finally, let's keep in mind that this thread wouldn't have existed if the dealer didn't swap seats on the OP's bike in the first place. Let's not forget that the seat he had on his bike was not the factory seat and the guy who did it at the dealership knew it.
All bikes made after 1/18/2010 come with the "LOW" seat and this one didn't, although he was manufactured 5 months later.
Cookies and milk for the dealer? I think not.
He sent me a picture of his seat and then I double checked my seat (which is a low that I purchased from the dealer).
He then went to the dealer.
He then did the original post.
I personally didn't read his post as a bashing but will admit that for reasons that he later explained, he didn't have a comfort level that the dealer was going to look after him.
Glad it worked out for him and good for the dealer for making right on an issue that obviously originated within the dealership.
later
Greg
#65
08-27-2010, 09:26 AM
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Glad to know the problem is solved.
As for the OP having publicly bashed the dealer, I'm sorry but not only didn't he bash but he also didn't mention the name of the dealer so there's no bashing in my book. Last, he wrote that everything was ok now and that he reacted too fast. I don't think the OP was unfair at all.
Finally, let's keep in mind that this thread wouldn't have existed if the dealer didn't swap seats on the OP's bike in the first place. Let's not forget that the seat he had on his bike was not the factory seat and the guy who did it at the dealership knew it.
All bikes made after 1/18/2010 come with the "LOW" seat and this one didn't, although he was manufactured 5 months later.
Cookies and milk for the dealer? I think not.
As for the OP having publicly bashed the dealer, I'm sorry but not only didn't he bash but he also didn't mention the name of the dealer so there's no bashing in my book. Last, he wrote that everything was ok now and that he reacted too fast. I don't think the OP was unfair at all.
Finally, let's keep in mind that this thread wouldn't have existed if the dealer didn't swap seats on the OP's bike in the first place. Let's not forget that the seat he had on his bike was not the factory seat and the guy who did it at the dealership knew it.
All bikes made after 1/18/2010 come with the "LOW" seat and this one didn't, although he was manufactured 5 months later.
Cookies and milk for the dealer? I think not.
#66
08-27-2010, 09:38 AM
Elite HDF Member
Enuff said.
#67
08-27-2010, 09:41 AM
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The HD MOCO didn't do that, the dealer did...Chill out man this issue is resolved. There is no proof anyone swapped the seats BUT the original service bulletin says that they may switch either way...IN ANY EVENT the customer was satisfied (accirding to him) and the issue is over. Why the title BAD EXPERISNCE?
#68
08-27-2010, 09:54 AM
Road Captain
#69
08-27-2010, 10:11 AM
I would think the title should stay, not because of the dealer at all, but because he in fact had a bad experience with customer care. They told him they would do nothing, didn't say that he should contact them again if it was not resolved at the dealership. So his customer care experience was "Not Good", as they did not answer his question about what they could do for him in the even the dealer did not handle the situation. They should have at least told him that "if" the dealer did not handle it, to call back and they would investigate and see what his options are, instead of leaving him to believe that calling back to them again would be useless.
#70
08-27-2010, 10:34 AM
I would think the title should stay, not because of the dealer at all, but because he in fact had a bad experience with customer care. They told him they would do nothing, didn't say that he should contact them again if it was not resolved at the dealership. So his customer care experience was "Not Good", as they did not answer his question about what they could do for him in the even the dealer did not handle the situation. They should have at least told him that "if" the dealer did not handle it, to call back and they would investigate and see what his options are, instead of leaving him to believe that calling back to them again would be useless.
The title seems right to me. I've read here about a lot of people who have phone customer service to no avail. Forunately I'm not one of them.Anyway, the problem was resolved so I'll move on to the next fire now.
