Maybe you should ask the vendor what their return policy is BEFORE you buy. No surprises that way.

 

That's the problem. When he called the person he talked to said she didn't think it would be a problem (returning it). Seems even their people didn't even know their policies. Only reason I didn't mention the specific vendor is that it really doesn't make much of a difference if most WS vendors have this policy. I would imagine they wouldn't take a return even if you never got it out of the box. My other bad thought is that the vendor tried to pawn this specific windshield off as one of the "updated" versions for which I don't believe it was. No, no proof of this but the vendor did say that some of the "thin" material that my friend complained about was supposed to be fixed on the newer version and that he might have the old version. Brings up my second gripe, why were ANY of the old versions even around after the second version was "ok'd". I happend to see that he was not the only person to get a "previous version" on this forum even after the vendor declared the new version to be sent out, which is the only reason he sprung for the shield to begin with. Vendor probably thought that he could get away with sending out some of the old versions or they would never have done it. In positive regards to the vendor, they would have swapped out the windshield for a new one but by this time my buddy got the "hard/dumb" head approach and just wanted to wash his hands of the whole mess and he didn't want to pay for more shipping. I bet he isn't the only one with a version 1 out there that thought he got a version 2. Any takers on that one?

 

This unfortunately for us is true. Companies don't have to refund but it's a great way to keep customers happy & coming back. Also, there would be very few christmas presents bought if you couldn't do returns. Just a lot of gift cards which would doom a lot more stores out there.

 

Um... if I'm not mistaken in most states you have 3 days or 72 hours to return your vehicle to the dealer for a full refund. There are mileage limits to this, but

Anyway, to the OP point, I try and do business with companies that believe in their product. A perfect example of this for me is a store like Nordstrom's. Obviously this isnt a motorcycle store, but their return policy is simple.... if you arent happy, bring it back and they'll do whatever they can to make it right, all the way up to refunding your money in cash. Do you pay a little more upfront? Probably, but it makes me come back to the establishment. I am very cautious with places that have return policies which are distinctly in the seller's favor.

Anyone else feel this way? Just my feelings FWIW.

 

You took a gamble and lost. Lick your wounds and move on.

It ain't the sellers fault and it ain't fair to blame them.

Ever hear of Ebay? Time for you to use it to sell your windshield and recoup some of your loss.

 

You don't know that for a fact and it is unfair of you to say that. Good thing you are not mentioning them by name.

 

Tell your buddy to sell it in the classifieds as a "briefly used" windshield that didn't work out because he was too naive to understand that you don't look "through" the recurve part of a windshield or there is going to be distortion. You look over the top of the shield. You can't expect a business to pay for your buddies education or let him experiment with their product for free. I'd suggest that he put the stock shield back on and then experiment with some blue painters tape until he finds a line that is comfortable to look OVER. Then buy a quality re-curve shield that is that TOTAL height. I'm totally happy with my Longrides 8 inch Recurve.

 

Thanks!

There's a big difference between a set of cams, pistons, valve springs, or some odd electrical part that's been plugged into a bike that's got electrical problems that fried the original in the first place, and a windshield that shows no odd scratch or blemish to indicate that it's ever actually been installed on a bike. As I stated in my previous post, I went through three aftermarket windshields on my previous bike before I found one that actually worked for me. It would have been nice if I could have gotten at least a partial refund for the windshields that I wasn't completely happy with but as has been pointed out, they won't do that regardless of the condition of the windshield being returned. I don't really blame the vendors for that but it doesn't mean I like it either.

Probably true on the regulations part. As for Best Buy, you're probably correct in what you say happens to the product after it's returned. I'd point out however, the customer usually gets a full refund on that product from Best Buy. I've personally seen that happen on several occasions and the product in question and it's packaging wasn't even close to what I'd call a "like new" condition.

Ride Safe,
Steve R.

 

I just returned a windshield and am hoping to get my money returned for the simple fact that when it was mounted, the curve of the shield did not match the curve of the fairing properly and caused gaps where water would enter the fairing when I rode in the rain.

 

That's a little different IMHO-you had a defective product and the OP had one he/she didn't like.
I make & sell fairings and my OEM shields have protective paper on them. Once it's installed with the paper removed it'll get little scratches where it slides in/out so at that point I won't take it back unless I sent the wrong size. What would I do with it, and why? I can't re-use it on another customer's fairing as "new". I could try and sell it at a reduced price, but so could the original buyer. If they want to go for a ride with the paper on and return it I have no problem with that, but they still end up paying shipping. I'll spend an hour on the phone if that's what it takes to help someone select their shield choice, but I have to draw the line at accepting used ones back.