Mean City Cycles is really big in customer support. One of the best companies I have ever dealt with. Alan will bend over backwards to make you (and you butt) happy
Allen will do what it takes to make it right. He did the seat on my 09 Ultra back in May. After a 3,000 mile trip, I emailed him and told him that the seat was better than stock, but not my much. I explained to him what I still found uncomfortable about the seat. I sent it back to him and he fixed it. It feels really good now.
very interesting that alot of Customers say how great their seats and Customer service are but alot say they have to send their seats back
Not one person would want their seat fashioned they way mine was
I will send it back as they ask and I will post honest results
I have never heard a bad thing about MCC until now. They said to send the seat back and they will try something else. Others have sent their seats back without complaning to us first, maybe that is what you should do before ragging on them. But than again there are those that nothing will make them happy.