I just went to my local dealership where they had a pretty good crew. Except for being overpriced they were always helpful and attentive, I walk in and didn't recognize one face. Sales Manager gone, finance guy gone, general manager gone, service counter guys gone, parts guys gone......I'm like wtf....time to find a new dealer, any dealer that would do that to it's employees...
Something happened that the customer can't see. while dealers don't have the reputation for taking care of the customer, they do take care of themselves, greedy greedy. That kind of turn over is a costly proposition.