Mr BIMC Stinger ,,,,,

Our J&M Staff is usually not like that unless they are provoked ,,,,,

Now I am not saying you did something like that on purpose, but somehow it sounds like attitudes got all messed around during your conversations with them ,,,,

The J&M speakers do exactly what we say they will, nothing more, but nothing less ,,,,,

we show and demonstrate them every year at trade shows all across the USA ,,, and the J&M speaker upgrades for the Harley are more efficient and louder at speed than those from the competition ,,,, period ,,,,

we not only compare them directly with our ears, sitting still and at high speeds, using the same CD's etc, we use a good db meter to compare during our tests,,,,

lately I have also been testing some of the booster amplifiers that are being sold for the Harley dressers, and two of the ones I have tested so far, (Bazooka and Titan) add more distortion to the music than they ever increase the volume ,,,,,

I was very surprised as these companies are getting $400+ for these add-on amps and I have found them to be nearly worthless ,,,,, the stock Harley AND J&M speakers sound much better without them ,,,,,

we have been selling speakers and audio equipment for Harleys for 20 years, we don't know everything but we have learned a little bit during that time .,,,,

 

Our J&M Staff is usually not like that unless they are provoked ,,,,,

They should not be like that when provoked. Regardless on how rude a person can be, they should be professional at all times. What does this say about your customer service? I'm not trying to attack you in anyway or pick sides, I just wanted to make a point.

 

CHG050H ,,,,,,,

Oh Yes ,,, you are right, in a perfect world we should never show a bad attitude to a customer, no matter how bad THEIR attitude is ,,,,,

Reality is that our guys this time of year field well over 200 calls per day, sometimes 300 ,,,,,,,,

99.9% of our customers are just great and it is our job to be there for them when they need us ,,,,,,

I have been doing this for 31 years now ,,,, sometimes things just don't go as one would plan on the phone ,,,,

maybe the significant other bitched you out before you left for work, then 4 customers in a row just want to whine about something that has nothing to do with J&M, and then a customer calls with a real bad attitude ,,,,,,

you know the drill ,,,,,,,

everyone is human ,,,,,,,

we did not build our business by selling products that do not do what we say they will do, that simple ,,,,,

we are not perfect, but we work hard at trying to be, every day ,,,,,,

JMJOHN ,,,, john@jmcorp.com ,,,,,,,,,

 

Provoked huh, so I guess saying "Hey I had a question about one of your speakers, model number 40-423" is a little mean huh? Yeah I can see where that would provoke someone. I really appreciated the guy snapping at me and saying "that's not OUR speaker, I don't know what you're talking about!"

I guess I should never have said "Well, the J&M sticker on the back says model 40-423 at the bottom of it, right under J&M" so he could yell and tell me I was wrong and you guys don't even make have a model like that. Yeah, what was I thinking! How dare I!

 

BIMC Stinger ,,,,,

at this point all of us here at J&M want to back up, find out what the problem was that you had with our speakers, and get them replaced, repaired, confusion undone, whatever ,,,,

my direct e-mail address is john@jmcorp.com ,,,,,

I look forward to discussing this with you and getting to a resolution right away ,,,,,

JMJOHN ,,,,,

 

I understand. I hope you didnt take it in a negative way. I wasnt trying to attack you and if seemed that way I apologize.

 

CHG050H ,,,,,

not at all ,,,, actually I appreciate the input from you as it can only help to make J&M better,,,,,

JMJOHN ,,,, john@jmcorp.com ,,,