My wife and I just got back from a trip back and forth to Michigan from Fla. On the way there, I noticed my saddle bag lock was twisted half way in between lock and unlock and I couldn't fit the key in the tumbler. When we got to Michigan, I stopped in to Perrys Harley Davidson in Kalamazoo. Even though it wasn't a life or death emergency and I had bought my bike at another dealership, the service Manager (Joe) got a guy on working my lock free so I would be able to lock my Bag. The repair price was free and I was wished a happy ride back home to Fla. Sure, it only took the guy 20 Min but, (the we can help you attitude) makes me want to drive back to Michigan when I decide to buy a new bike! Thank You Joe and Thank You Perry's Harley Davidson!

 

Thanks for the info. You might want to post in this "good dealer" thread too:

https://www.hdforums.com/forum/general-harley-davidson-chat/18876-good-dealers-and-experiences.html