Think your angel was watching Let us know how the dealer makes it right for you

 

I've been in the aircraft business for almost 30 years and normally R & R the wheels and let someone else replace the tires. I typically do all my own maintenance, but will let someone else do the major inspections (like my 70K that coming up). It never hurts to have another set of eyes look at it, especially as much as I ride.

We were going on vacation, so it was more convient to let someone else do the work. This was not done at a dealer and it was not some young kid that did the work. Everyone can have a bad day, that's the reason I'm glad I'm not spinning wrenches for a living anymore. You screw up on an airplane, propeller or motorcycle and people can die. It's just on the motorcycle, you don't have to sign your life away everytime you touch it...

 

I wonder if we could buy the Gold Wing stems??? I haven't seen them in person- but god I hate checking the pressure or adding air to my Bagger's tires. It is a mjor pain in the ***.

Anyone know where we could get these? PM me!

 

http://www.denniskirk.com/jsp/produc...afCatId=&mmyId=

 

"This was not done at a dealer and it was not some young kid that did the work. Everyone can have a bad day, that's the reason I'm glad I'm not spinning wrenches for a living anymore. You screw up on an airplane, propeller or motorcycle and people can die. It's just on the motorcycle, you don't have to sign your life away everytime you touch it..."

Amen brother!

Sure glad you (and your bike) are ok. Sounds like you already know how to handle
the situation, I was floored when I saw the (lawsuit) comment. Lawsuit? Huh? What?
How about giving the service provider a chance to do the right thing before letting
the attack dogs out?............sheesh!

(I'm a service mgr and appreciate all my customers that have your attitude)

 

Glad you were able to handle the situation and you are o.k. I will never forget about the time I was riding down the interstate after having chrome calipers installed, the mechanic forgot to torque the front caliper and it came off at around 60 mph......Luckily I was able to stop bike without incident but those few seconds to stop the bike seemed like a long time....

 

Well the replacement tire arrived at the local HD dealer today and they are installing the tire. Hopefully, there won't be an issue with the wheel...

 

I'm back from the dealer. I've got the old new tire strapped on the tour pack luggage rack (a la Beverly Hillbillies style) for the 100 mile trip back to the indy tomorrow. Saturday morning, I'm going by there with the tire and the bills. We'll see what happens from there....

 

Well, I went by there yesterday and the owner wasn't in. I took the old (new) tire to them and spoke with the mechanic that did the job. He was extremely apologetic and told me they had run out of Harley valve stems. He told me he used an automotive unit and would never do that again. Once he said that, we both looked at the valve stem and I can see that the new cap that was installed at my local dealer was torn up. The longer automotive valve stem was hitting the caliper!

They immediately rolled the bike in, sent a guy for more valve stems and replaced it on the spot. I could very well have had the same scenario all over again, if I hadn't talked to the guy....

I'll call the owner on Monday and mail him all the bills. I think they will take care of everything. They have done everything right since the screw up.