I've written these guys three emails and have yet to receive a response. I was sooooo close to plopping down the $2600 they want for a fairing, but now I'm afraid I'm gonna pass on them. **** poor customer service, IMHO.

Ciao.

 

DCC is the way to go!

 

Maybe they saw your avatar and didnt take you seriously...........[sm=smiley8.gif]

 

Now thats funny....i don't care who you are>>>>>>>>>

 

check out firebagger.com it's a new company i just saw on the forum and a couple of members have already purchesed them and seem to be very happy...

I'm in the process of ordering one my sely...about$1000.00 savings from dragonfly....

 

Use the telephone. Many vendors are small operations who find it easier to answer a phone than email. Also, if your emails concern questions aswered on their website, they are slow to reply, especially if they are busy getting orders shipped to customers.

Selling retail, direct to the consumer, is a big PITA for most of these small vendors because of the variety and volume of phone calls and emails they receive dailywhile they are trying to get finished product out the door.

Perservere, use the phone, or buy frome someone else.

 

I just bought and installed a fairing for my Road King Classic from Wide Open Custom (www.wideopencustom.com) and could not be happier with their service. I ordered it a motorcycle show in the Chicago area and the cost was $799 and that included the radio, (4) speakers and all wiring and brackets. That said it would be delievered in 2 weeks; it was there on time. I had a friend paint it to match the 2005 Black Cherry Pearl color. I have less that $1200 in the project and could not be happier.
They have great photos on the web site to help with assembly and installation. If you want photos send me an email.

Touron2
www.tourontwo.com

 

Dragonfly is a small operation. They have one gal that answers emails and does billing and such, if she's not there, it don't happen.

Give them a call in themorning hours,they usually get the phone. I think that they are great to work with.

 

i bought an older model like 2 years ago it came missing parts there service sucked they said they would ship it out in the morning..... maybe it'll be here today. I didn't wait went and spent the 50 bucks and installed it that day. over all the product is O.K now i've got a hoppe ind. quadzilla other than tha lame name this is an awsome fairing.

 

I agree with DanB, your comment was funny. You should check out the guy's story on TheSmokingGun.com: he was caught breaking into someone else's house. When he was caught he was wearing a dress of the owner's elderly mother.

Thanks for the input. Touron2, thanks for the recommendation. I hadn't heard of the Wide Open brand. I'm checking it out now.