I agree I have been to about 5 dealers around my house finally found one with a competent service dept.

 

1 most people who frequent this dealer don't keep a bike long enough to worry about the cam shoes
2 the service writers were less than bright about their job
3 Don't believe I'm going to be using this dealer for service of any kind

[sm=goodidea.gif] On all 3 counts !!! LOL !!!

 

This is just as true regardless what industry you apply it to - anything in the service industry has employees who regard their work as "just a paycheck", the lucky places have employees who like the work they do. Both types are capable of good work, but happy employees are definitely better for customer relations.

As for having to ask - I always double check labor quotes because I hate to either under or over estimate labor costs.

 

WOODSTOCK HARLEY IN NEW YORK DO AWESOME WORK

 

 

I asked my dealer's service dept about IDS (have they heard about retrofiting 07 with it and have they installed any,etc). He said no and didn't know why I would want to have it. All the while looking at me as if to say: (you have no clue what you're talking about). I may be new to owning but one thing I do before purchasing anything is I try to read as much about it as possible.

 

Guess I'm lucky other than my local dealer getting 5 hours to R&R a cam etc. Which is cutting the old pushrods and putting in the easy adjustable ones.

The statement about it just being a job is true across the industry today including up at the MOCO. There are a definite lack of enthusiasts employed in the industry today.

Also, at the risk of sounding like a complaining old fart it seems the younger generation (not just at the stealer) has an irritating tendency to answer legitimate questions with an "Idon't know" and no movement towards going to find out. Guess they haven't figured out that they'll never know if they don't get off their duffs and try to learn something.

 

I think YoDaddyKeith had it right. The dealers service departments have their jobs and a good Indy is there for the mods and the "more than service" work. Both have there place and fill a need.

Sure there are good and bad dealers as there are good and bad Indy shops. I found a lot guys on this board have much more knowledge and experience than a standard dealer "tech". Knowledge is power and that is one reason I am here.