Is it normal to..
#1
Is it normal to..
be charged for the stealer to check your bike for warranty related issues...?
I have the brackets broken in the farring, fine they'll replace them... I also have a problen with it running rough, but I don't want to be charged to listen, and test ride
my bike 10 times before they deside it may be a warranty issue...
Seems a bike that has a warranty should be checked out at no charge, am I wrong it thinking this way?
Where is customer service these days...?
I have the brackets broken in the farring, fine they'll replace them... I also have a problen with it running rough, but I don't want to be charged to listen, and test ride
my bike 10 times before they deside it may be a warranty issue...
Seems a bike that has a warranty should be checked out at no charge, am I wrong it thinking this way?
Where is customer service these days...?
#2
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#5
RE: Is it normal to..
I've only had mine in twice. The 1k service, where they checked something I thought was not quite right at no charge, and another time when I'd discussed with them that it was still not correct, at no charge. A third time was for the factory rep to see it (no charge) and that "problem" and another the rep pointed out will soon be addressed under warranty.
[edit: the third time it never entered the building]
[edit: the third time it never entered the building]
#7
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#9
RE: Is it normal to..
Charged me 65.00 to tell me my O2 sensor was unplugged (but same error codeshowed up 3 days later), then tried to charge me an additional 33.00 to fix it again......
Zero customer service at 3 out of5 dealers I have gone to from VA, CA, and TX....
Now that my bike is up to snuff, I hope not to ever deal with service again......
Zero customer service at 3 out of5 dealers I have gone to from VA, CA, and TX....
Now that my bike is up to snuff, I hope not to ever deal with service again......
#10
RE: Is it normal to..
I forgot to mention that the one time I took it in to get worked on, I was back-burnered by a couple of dudes from Denmark on their way to Sturgis. I didn't mind that. After actually working on mine for a few hours with no joy they washed it anyway, even though I told them not to. That was the second time my spokes and whitewalls got cleaned