Great question! If you identify an issue or potential issue with your motorcycle, you can take it to the repair facility of your choice. (HD or Indy) The Service Department can diagnosis the failure prior to calling the Administrator's Claims Department for authorization. After the repair is completed, the repair facility is paid directly.

If you find yourself at a repair facility that doesn't want to help with this process, all the administrators we work with, will allow clients to process their own claims. This is rare, as most facilities have excellent customer service; however, this is a nice backup.

I don't need to get involved often; however, if there is a communication breakdown or issue--think of me as your insurance agent. We are there to assist and get you back on the road.

 

Jim I wouldn’t bother shopping any where else , great coverage at the best price

 

ESP has paid for itself 10X over on my 2020 Road Glide Limited!!! One front wheel, one rear wheel, three tires, complete charging system, and bike is in the shop now for some more odd and end warranty work...

I am a huge supporter of ESP!

 

Within the last year I have put insurance coverage on both of our bikes with Jim. He understands and talks the language. Also gives good sound advice.

I have also added the ESP on the 22 RG with aftermarket components including head pipe and tune. I’ll be doing the same with the 21 SGS in just a couple of months.

I’ve not had any claims and hope I don’t. But they made moving the ESP from my 17 CVO limited to the RG super easy.

Thanks Jim, Kyle and Krystal