I agree, but was referring to OP. Doesn’t make sense that the insurance company would pay for the repaint if it was supplied from HD. Seems HD owns the burden of getting it corrected or a refund.

I could have him order the paint and repaint it and see if the insurance company will cover it; he says they will because this happens all of the time

 

The only was an insurance company is responsible is if they specified the place to get a used or aftermarket part.

For example in MA, if I write an aftermarket or used part, and it is unsuitable for use ( doesn't fit, poor quality, does not restore vehicle to pre loss condition) then by law the insurance company is responsible for returning the part.

For a factory part, especially if this is a DIY repair not at a shop you are not going to get an insurance company to buy another set of tins.

If it were at a shop, you can refuse to take the bike back as the shop negotiated with the Insurance company an amount to restore the vehicle to pre loss condition.

They will tell you it is a warranty issue between you and HD and the HD dealer if you were fixing it yourself and pocketing the labor

Did you fully clean the parts that were still on the bike? You'd be surprised at the change in paint color from wax build up and other contamination, Clay Bar level cleaning usually helps.

 

I am about to post some pics to show how different in color the fender is compared to the other new painted parts I ordered. My painter has a PPG paint mixing booth but HD will not release the paint code or the formula. It is even harder to get because it is a CVO color. Even if he could get the paint code or formula, it would cost about $900 to repaint it. There is no way I would pay another $900 on top of the $1,200 I already paid for the fender.

 

Check out the pics I am about to post. The fender doesn't match the other new painted parts I ordered so it has nothing to do with the color not matching what is on my bike.

 

I spoke to the dealership from which I ordered my painted parts. They asked me to take some pictures so they could submit it to HD for review. They agreed that it is very obvious from the pictures alone, that the fender is a completely different color. However, they said it is completely up to HD as to what they will do. HD may not allow me to get a refund and may just want to send another fender. It could take HD up to a week to get back to the dealership. If they do allow me to return it, I will probably take your advice and order a primed fender.

Thank you for the names, numbers, and links.

 

Unfortunately, it is indeed the rear fender. My bike is entirely a single, dark color, Black Forest, and it is quite noticeable butting up against the saddlebags and rear fascia.

 

It would take him at least a day or two to match it perfectly and cost me about another $900. As I mentioned in a previous reply, HD will not give out the paint code or formula.

 

Trust me when I say I will be fighting this hard if HD does not agree to a refund or return. I am hoping for a refund so I can just order a primed fender and have it painted by Gunslinger. It is my understanding that it is Gunslinger to whom HD farms out all of this work.

 

Here are a few of the pics I have taken to show the difference in the color of the fender compared to the other new painted parts ordered from HD. My painter told mid it looks like whoever painted the fender forgot or was too lazy to put on another layer of mid-coat.

 

To me that doesn’t look like a shade or two off, it looks like a completely different color. Wonder if it is possible they put the wrong parts in the box. Those parts were either painted by Gunslinger or CPV. A three year old color is not painted by Harley, nor would they have them leftover sitting on a shelf.