ORIGINAL: liltrk

Next time you are in Toledo, shoot down to Tim Sherman's Signature H-D. It is just south of the easterly 475 - 80/90 interchange in Perrysburg. They have always been obliging to me.

ORIGINAL: iclick


Crazycoop, I enjoyed your story immensely. The problem I have with that dealer is the owner should've set a policy for that sort of contingency without causing all that rigmorole. I would put the blame on him for poor management, not the underlings for trying to cover their own asses. Now let me tell one, not quite as good as yours, but is a story about a good dealer:

In 1997 I was looking for a docking kit for my '96 RK and they were backordered everywhere. On a whim I decided to call a very small mom-and-pop HD dealership about 100 miles away--Johnny Davis HD in Alexandria, LA--with the hope they might have one in stock. Mr. Johnny answered the phone and when I gave him the part number he said he had the part, making me very happy. He took my shipping info and said, "Okay, I'll get it off today." I said, "Whoa! What about my credit card number?" Mr. Johnny replied, "Oh, when you get the part, just send me a check."

Well, how fast do you think that check was in the mail after receiving that part? Like within an hour, and I called a few days later to make sure he had gotten it. I later heard that Mr. Johnny had a reputation for helping people stranded with repair bills in that same manner, trusting them to mail him a check when they got home. Mr. Johnny was pressured into upgrading his small shop a few years later and elected to sell out to a group of attorneys. What chance do you think there might be of getting that treatment nowadays from them? Any dealer?