They did it again...
#1
07-16-2007 | 11:37 AM
Thread Starter
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Cruiser
Joined: Jul 2006
Posts: 230
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From: No. Alabama
They did it again...
Picked up my bike Saturday following the 30K service. Took two days longer than the dealer said it would. Checked the oil level BEFORE leaving the service bay. Sure enough, it was past the full hot mark on the dipstick and the bike was stone cold. The tech who had done the service came out and said it couldn't be overfilled. He knew he had only put 4 quarts in it. Except that it's an Evo and only takes 3.5 qts. They expect me to pay $75 an hour for that crap. The first time could have been a mistake. This time proves it's just plain dumba$$. If you're ever in North Alabama, steer clear of Rocket H-D if you need service.
#3
07-16-2007 | 11:51 AM
Road Master
Joined: Mar 2006
Posts: 791
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From: Arizona
RE: They did it again...
Sorry to hear about your bad experience. Here in AZ, we have the same problem. Most dealers don't pay or train their people enough to care about customers bikes. I just had mine customized recently and I'm really reluctant to take it to the stealer for any service. Also, there are so many dealerships in the Phx area, that one dealer will steal a good tech from another. So, there is no incentive for the tech to care. Let alone know the difference between an Evo and TC88. It is a shame.
ORIGINAL: hamnhog
Picked up my bike Saturday following the 30K service. Took two days longer than the dealer said it would. Checked the oil level BEFORE leaving the service bay. Sure enough, it was past the full hot mark on the dipstick and the bike was stone cold. The tech who had done the service came out and said it couldn't be overfilled. He knew he had only put 4 quarts in it. Except that it's an Evo and only takes 3.5 qts. They expect me to pay $75 an hour for that crap. The first time could have been a mistake. This time proves it's just plain dumba$$. If you're ever in North Alabama, steer clear of Rocket H-D if you need service.
Picked up my bike Saturday following the 30K service. Took two days longer than the dealer said it would. Checked the oil level BEFORE leaving the service bay. Sure enough, it was past the full hot mark on the dipstick and the bike was stone cold. The tech who had done the service came out and said it couldn't be overfilled. He knew he had only put 4 quarts in it. Except that it's an Evo and only takes 3.5 qts. They expect me to pay $75 an hour for that crap. The first time could have been a mistake. This time proves it's just plain dumba$$. If you're ever in North Alabama, steer clear of Rocket H-D if you need service.
#4
07-16-2007 | 01:27 PM
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Joined: May 2007
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I also don't take it in till he can do it then, unless I'm busy with work and want to just get it done while I work.
#6
07-16-2007 | 04:46 PM
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Joined: Mar 2006
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From: Arizona
#7
07-16-2007 | 06:01 PM
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Joined: Feb 2007
Posts: 990
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From: Trinity Al
RE: They did it again...
The Rocket would never do that there service is the best...... NOTThey are the reason I do my own services That and the prices are outrageous. If you are not doing them your self you should at least give Fosters a call in Tuscumbia 2563835814 ask for Don 147.00 with Syn-3 if you chose to do so
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#9
07-16-2007 | 06:17 PM
Road Master
Joined: Aug 2006
Posts: 944
Likes: 2
From: Tennessee
RE: They did it again...
ORIGINAL: hamnhog
Picked up my bike Saturday following the 30K service. Took two days longer than the dealer said it would. Checked the oil level BEFORE leaving the service bay. Sure enough, it was past the full hot mark on the dipstick and the bike was stone cold. The tech who had done the service came out and said it couldn't be overfilled. He knew he had only put 4 quarts in it. Except that it's an Evo and only takes 3.5 qts. They expect me to pay $75 an hour for that crap. The first time could have been a mistake. This time proves it's just plain dumba$$. If you're ever in North Alabama, steer clear of Rocket H-D if you need service.
Picked up my bike Saturday following the 30K service. Took two days longer than the dealer said it would. Checked the oil level BEFORE leaving the service bay. Sure enough, it was past the full hot mark on the dipstick and the bike was stone cold. The tech who had done the service came out and said it couldn't be overfilled. He knew he had only put 4 quarts in it. Except that it's an Evo and only takes 3.5 qts. They expect me to pay $75 an hour for that crap. The first time could have been a mistake. This time proves it's just plain dumba$$. If you're ever in North Alabama, steer clear of Rocket H-D if you need service.
#10
07-16-2007 | 06:23 PM
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Joined: Apr 2007
Posts: 135
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From:
RE: They did it again...
ORIGINAL: MDodson
The Rocket would never do that there service is the best...... NOTThey are the reason I do my own services That and the prices are outrageous. If you are not doing them your self you should at least give Fosters a call in Tuscumbia 2563835814 ask for Don 147.00 with Syn-3 if you chose to do so
The Rocket would never do that there service is the best...... NOTThey are the reason I do my own services That and the prices are outrageous. If you are not doing them your self you should at least give Fosters a call in Tuscumbia 2563835814 ask for Don 147.00 with Syn-3 if you chose to do so
An oil change should cost about 50 bucks even with SYN 3.