Shot in the dark here because I'm not an iPhone guy:I know Android pairing has different profiles for media phone functions & they can be selected/paired for one, the other, or both. The iPhone 11 may be connecting media first or higher priority than phone?

From the GTS Manual:




Since there aren't specific graphics/menu displays for what I'm describing, here's some follow up examples from my GT (sorry, GTS is on order but not here/installed).

This shows the phone pairing options:




It shows 1 device paired & only the phone pairing is active (because I don't connect/use media from my phone)


I don't think the media BT connection is needed using Apple Car Play? Isn't that routed directly on the wired connection? If so you should still have media play via the wired connection so disconnecting the BT media connection shouldn't be a problem? Or maybe the phone BT needs to be disconnected, forcing phone audio via USB? IDK. Like I said to start, I'm not an Apple guy & just offering a shot (or 2) in the dark.

 

To Keep this discussion on track - The system has worked fine with iPhone models prior to the iPhone 11

 

As far as the iPhone goes, BT and CarPlay are completely different functions. When Carplay is connected, the iphone disables BT with the infotainment system. There are some systems that can use Carplay over BT, but the HD system is not one of them (I wish!). So deleting and re-setting up BT won't help, unfortunately. I followed steps from Apple that reset the iPhone11 and I also reset the infotainment center, none of which helped.

There was also a BT issue with the iPhone11 that made audio on both sides of the conversation too garbled to understand, but a recent iOS update corrected that, although Siri is now so low volume that it's hard to hear despite all phone volumes set to max and the infotainment volume while connected to siri is at max.

Like everyone else mentioned, this is only on the iPhone11. My previous 6S worked perfectly.

 

January 23 Update

I spent some time today with Apple support on the CarPlay issue. Issue still is not resolved but I was able to convince them that this is only an issue with the iPhone 11 models. The phone app in CarPlay will make a call and receive calls but no audio whatsoever using CarPlay. Audio did work for voice directions and a couple of other apps that I tried and Siri would respond too but could not get phone calls to work with using Siri either. I also connected a iPhone 8, iPhone XR (10) and my wife’s iPhone 6s and they all worked as they should thru CarPlay. Keeping fingers crossed that we’ll get it fixed before long.

 

gents,

having the same problem. Had it to the dealership and they updated the infotainment firmware and all works on my iPhone 11 WITH THE EXCEPTION OF PHONE CALLS. Not working in CarPlay or through the infotainment system at all. I can answer, but can’t hear and no one can hear me. I can talk to Siri for texting but no phone calls.

If I turn the bike (2019 CVO SG, btw brand new which adds to the frustration) off, the phone and the Sena device (came with a 20S EVO- has an orange label on the inside) I can make calls fine and clear.

I spoke with HD like some of y’all did and the rep said they are aware and are working on it, though I’ll be honest that in my personal experience HD has subpar customer service and product support. I’m not convinced they will develop a solution anytime soon. Their responses often concur up the image of a person who is not in a hurry to address a customer’s request for help... like they could take or leave it. And for money ya pay for their bikes, products, and gear... well... their is a significant reason people are leaving the brand. The Pan American, the Bronx and the LiveWire won’t make up the difference, HD. They are/will be overpriced too.

I like HD motorcycles but they make a subpar product and accessories.

If you’re listening HD, step up your product and rein in your Stealerships. Bring quality and customer care back to your ridership. No business is promised tomorrow... (Think Sears...)

 

Welcome to the forums. Now take you problem to Apple & let them fix their iPhone 11.

 

None iphone guy, your post seems like a personal shot the way it was framed. Did I hit your nerve with my opinion on HD?

Btw, not sure it is an IPhone issue.

In the end, HD should provide their customers with better customer support and message it out. My phone works with my truck and SUV.

 

I have the same problem but in my case it is worse. The Harley Davidson representative in Portugal is not aware of the case and does not have the concern to resolve it because he told me to send an email explaining the case to Harley Davidson America and Apple. Frustrating

 

Well it seems you may not have read all the posts in the thread? New member, 1st post & sure it's an H-D problem? The nerve you struck has more to do with forum etiquette than anything else.

Everyone posting in this thread has indicated the issue is specific to the iPhone 11, not earlier versions. Obvious that Apple changed something, whether it is software, firmware or hardware such that there is an audio issue with the phone function. If it's an H-D problem, H-D could better address the issue if Apple does due diligence & shares change info with H-D. If it's an iPhone issue, Apple still needs to address the problem.

 

Just to add to the pile. My iPhone 11 Pro Max doesn’t let me make or take calls on the bike through CarPlay.

my iPhone 8 works just fine.

Both on current IOS.

Glad it’s not just me. I don’t need the phone that badly while riding most of the time but on the really long rides sometimes it’s nice.