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Progressive Customer Service experience.

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  #1  
Old 12-29-2018, 05:15 PM
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C908
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Join Date: Oct 2009
Location: Sedalia,Missouri
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Default Progressive Customer Service experience.

Wondering if anyone has sent their shocks in and what was the turn around time ? I sent my defective shocks in about 5 weeks ago and I'm still waiting for them. No big deal since its winter time here in Missouri. I called once to check on them and was told its their busy time of the year. Thanks !
 
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Old 12-30-2018, 12:36 PM
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TXNT
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On my 2007 Softail, I was going to have Progressive change out the springs in my shocks (HD to SD), turnaround time then was one week. However, I purchased the springs from them (very inexpensive) and had my local Harley shop swap springs for me because I did not want my bike sitting in a shop for over a week while I waited for springs to arrive. Their customer service was excellent IMHO
 
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