Warranty Question

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#31

10-07-2017, 11:07 AM

rcn1963

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Most auto type places are reluctant, or outright refuse, to returns on electrical parts. And in the case of the OP, I would assume it also had to be matched to his key. So if he didn't return, they couldn't just shelf the part as it would be useless on any other bike. This is why a relationship with the dealer is handy. But having said that, I would certainly let Harley know if they send the survey. Although I'm not sure Harley would consider that a problem.

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#32

10-07-2017, 07:17 PM

mcain49

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Quote:

Originally Posted by steelerdude1

So I stopped at The local dealer to see if they would replace my ignition switch under warranty (key gets stuck when locking and unlocking). To my surprise, they are going to.

The weird thing is they want me to leave my bike with them until the switch comes in. He said it's a 5 day lead time, and can't order it until I leave the bike there.

When I asked him why they can't just order it and have me back in when it arrives, he said I could change my mind and not get it replaced, and he'd be stuck with a switch keyed to my bike. -- I asked him why the hell would I change my mind, the switch is broken and the replacement is free -- and he said it's their policy. Not sure why they are being so weird.

So my question is, is this normal? Should I go to a different dealer?

Im running out of time though, my warranty is up 9/29.

I'd go somewhere else. The same thing happened on my Ultra and they ordered the switch and called me when it arrived in about 4 days. I brought the bike back the next day and they replaced the switch. No hassle, no problem. Not sure why you're dealer is being such a dick.

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