Check the connection under the seat to the antenna, it slides on a bracket adjacent to the battery tray. There is a paragraph in my owners manual about keeping more than 3 inches away from any other electric signal emitting device, cell phone or electromagnetic device. A cell phone too close may prevent the FOB from disarming the security.

 

Yeah...seems like they would have similar problems. The broken antenna wire seems more likely. If that doesn't pan out...I'd still try remarrying the fob before spending money to replace parts. It could also be that a surge or short when replacing the battery fried something.

Hopefully we'll hear back what the culprit was.

 

Last spring I installed new batteries in both of my fobs (I have a CVO Ultra).
The one in the fob that locks/unlocks my ignition switch, my saddlebags and my tour pack lasted all summer but the one in the security fob didn't make it through the summer.
Both batteries came in the same package with an expiration date that's a couple of years from now.
Fortunately I had tossed the extra batteries in my tour pack.

I'm now wondering how much juice the security fob uses?

 

Thanks for addressing that. I wasn't sure how that could work, unless there was something that I was not getting from reading the manual. That's the million dollar question that has me scratching my head. I changed it again last night without issue.

 

So, to catch up:

- I did indeed buy the correct batteries (CR2032). I was pretty sure of that, but it's important to check the small things when big things don't work, right?
- The battery does have proper output according to the meter
- The batteries are installed correctly
- The battery is making contact with the back pin. It's hard for me to say the front is touching the PCB, but with the correct size battery it should be good. Just to be sure, on my other fob, I gently pulled the back pin forward to force the battery down a bit more, same results.
- I can still change the override code, though the system will not disarm (to the point where I can start) with the fob present

TODO:
I didn't know about the antenna. This might actually be the smoking gun because I've spent a lot of time under the seat lately and don't know which wire / housing that is. This is my first Harley, so I'm trying to learn as much as I can by researching and doing as much maintenance as I'm able to. I will check the manual and google some videos to cross that off.

Someone mentioned the fob assignment. I found this in from another thread:

If the antenna doesn't pan out, the next step I think will be to read a bit more and give that assignment procedure a look. EDIT: I don't know if that's just for new or can be used for previously assigned fobs. I'll find out.
If that too fails, I guess my next stop is the dealership. Either way, I'll come back here and post my resolution.

Thanks for all the help, folks. Very much appreciated.

 

Yep - that's exactly what what I did. I also repeated that process last night after reading some of the posts that suggested I shouldn't be able to do that.

 

You can use the manual override function, as you have done, without the fob present or working. That's why the override function is there.

If it's not a break in the antenna cable, seems a trip to the dealer to get the fobs paired to the bike is in order.

Good luck!!

 

As a test did you attempt that (change code) with the FOB not nearby? Reason I ask is as you know you should only be able to change code with the FOB present. If you have the "non working" FOB near the bike when you are changing the code this would signal that the Bike is recognizing the FOB but not allowing you to crank.

If the FOB is in another location and you can still change the code, which should never be possible then to me it signals more of an issue with the system and not specifically a FOB issue

Keep us posted

 

The real question is not about using the manual override with the code, once he saw his FOBs were not working that is what he did. The question is with two "non working" FOBS how is he able to change his PIN code. Changing PIN code is supposed to only work with the FOB present or else the security system is really useless

 

Well, sometimes you can't rule out the fob, but it's kinda rare.
I have owned several vehicles with fobs, only one bad one, for my Cadillac, it was slow to respond from the start, battery after battery, finally quit working all together after about 2 or 3 months, replaced and mated at the dealer free under warranty.
In your case, with BOTH fobs not working, that would indicate a different story. Keep investigating, keep us informed. Good luck!