Information on Brukus....
#1
Information on Brukus....
Good morning; Riders. In July I ordered some lockware for the side hardpaks from Brukus; after reading on this forum of guys who had purchased and installed those locks.
For a number of reasons I decided to cancel my order with Brukus's agreement.
After numerous contacts with Brukus; I'm still waiting to get my refund. It's been about 1 month since cancelling that order.
Before initiating any other action I would like to hear from others who have dealt with this company; good or bad.
Thanks for taking the time to respond....
For a number of reasons I decided to cancel my order with Brukus's agreement.
After numerous contacts with Brukus; I'm still waiting to get my refund. It's been about 1 month since cancelling that order.
Before initiating any other action I would like to hear from others who have dealt with this company; good or bad.
Thanks for taking the time to respond....
#2
#3
They seem like a small company. I would call them a few more times, maybe send emails, letters, etc...., before taking any more serious action. I think they value their customers and brand. I've ordered from them twice so far and found them to be very helpful. I would make every attempt to work with.
#4
#6
OP - SCREW what anyone else's experience has been with Brukkus! Yours is yours alone, and you shouldn't need any affirmation on doing what you know to be right in protecting your wallet when and if you're not being treated fairly or honestly by a merchant.
#7
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#10
This is why I use a Charge Card when I buy Bike parts, so you can have a recourse if there is a problem.
I have also used PayPal for the same reason. The longest time for me to get a refund has been 6 months.
Being nice when talking to a manufactures, sometimes helps, hope you work it out and receive a refund.
I have also used PayPal for the same reason. The longest time for me to get a refund has been 6 months.
Being nice when talking to a manufactures, sometimes helps, hope you work it out and receive a refund.